Mohammad Ashwaq

Dedicated Hospitality Professional With History Of Company Goals Utilizing Consistent And Organized Practices. Skilled In Working Under Pressure And Adapting To New Situations And Challenges To Best Enhance The Organizational Brand.

PASSENGER SERVICE AGENT

OMULLANE MANAGEMENT SOLUTION PVT. LTD, RAJIV GANDHI INTERNATIONAL AIRPORT, HYDERABAD, INDIA.

12/2022 – 12/2023

• Providing general information and assistance to passengers regarding flight schedules, gate assignments, baggage claim, and airport facilities.
•  Answering passenger inquiries about ticketing, baggage allowances, travel restrictions, and airline policies.
•  Effectively handling passenger complaints and concerns to facilitate their smooth travel. 
• Assisting passengers with boarding procedures, including scanning boarding passes, verifying boarding eligibility, and directing passengers to the correct boarding gates. 
• Ensuring passenger compliance with boarding procedures, safety regulations, and security measures.
•  Maintaining the terminal building and its facilities.

GUEST SERVICE AGENT

THE GOLKONDA HOTEL, HYDERABAD, INDIA.

01/2022 – 11/2022

• Greeting guests upon arrival and making them feel welcomed.
•  Administering check-ins and check-outs. 
• Providing front desk services to guests. 
• Assigning rooms and taking care of administrative duties.
•  Delivering mail and messages.
•  Processing guest payments. 
• Coordinating with bell service and staff management.
•  Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests. 
• Accommodating general and unique requests. 
• Diffusing conflict or tense situations.

• FRANKFINN INSTITUTE OF AIRHOTESS TRAINING, TELANGANA, INDIA.

          CERTIFICATION COURSE IN AVIATION, HOSPITALITY AND CUSTOMER SERVICE.

           Completed in 2022.

• KAKATIYA JUNIOR COLLEGE, TELANGANA, INDIA

          SENIOR SECONDARY

           Completed in 2021.

• VIGNAN HIGH SCHOOL, TELANGANA, INDIA.

          SECONDARY SCHOOL CERTIFICATE

           Completed in 2019.