Muhammad El-Qasem

I have a Bachelor's of Science in Industrial Engineering with a minor in Math. I have experience in Automation Engineering (1 year) and Marketing Research (1 year). 

CX Analyst at HNW Research and Management Consultancy, Abu Dhabi, UAE              05/2022 - Present

• Benchmarked current Abu Dhabi government services against other world-class government services
• Facilitated bootcamp and mini-lab workshops gathering governmental entities and applying the double diamond service design process to improve citizen/resident life experiences and governmental services 
• Followed up with governmental entities on improvement projects as an output to the workshops to ensure smooth delivery of improved life experiences and services 

Quantitative Research Analyst at IPSOS, Amman, Jordan                                              02/2021 – 02/2022

• Conducted in-depth data analysis using traditional and advanced statistical methods and tools such as Excel and SPSS
• Prepared reports on findings, illustrated data graphically and translated complex findings into written text
• Used Synthesio to crawl data from Social Media sites and create widgets to illustrate data graphically

Automation Engineer at CDM Smith, Dallas, Texas                            05/2016–08/2016, 05/2017–04/2018

• Developed Programming Required Documents (PRDs) with Input/output signal lists 
• Trained on building Human Machine Interface (HMI) static screens and pop-ups 
• Used Piping & Instrumentation Diagrams (P&IDs) to develop PRDs 

Bachelor of Science in Industrial Engineering, minor in Math                                   Overall GPA: 3.20/4:00

Texas Tech University, Lubbock, Texas

Graduation Date: May 2017