Muhammad Kamran

IT am highly competent IT professional. I have done BSIT Network. I have done multiple trainings including CCNA, A+, LINUX Administration,  MS Exchange Server. Ms ISA .I have 10 years of experience in IT support. 

IT System and Network Support- Current Job

Al Firas General Contracting [16/12/2022 – Current] 

City: Abu Dhabi

Country: United Arab Emirates

• Resolved diverserange of technicalissues across multiplesystems and
• Provided Tier 1, 2, 3 IT support to non-technical internal users throughdesk side supportservices.
• Used ticketingsystems to manage and processsupport actions and requests.
• IT System Network Administration and Support.
• Deployment administration and Support for following
• Windows Server 2008, 2012, 2016, 2019. MS ISA, TMG, MS EXCHANGE SERVER,
• Hyper-V, Cluster Server, Active Directory, Domain Controller. VMware ESXi 5.5, 6.5
• CISCO Switchingand Routing. CISCO CME, CUCM, PABX,
• Attendancemachine, SQL Administration, Office 365, Outlook.Office 365 Exchange,
• Azure Cloud administration
• Firewall deployment, configuration VPN connectivity 
• CISCO ASA, SonicWALL, Sophos, Fortinet, Check Point VPN, NAT etc.

IT Engineer

Direct Source Tech LLC [01/08/2020 – 15/08/2022] 

City: Abu Dhabi, Country: UnitedArab Emirates

• Install and configure computer hardware, software, networks and applications
• Continuously monitor and maintain systems and networks
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues
• Diagnose and troubleshoot system and network problems, software faults or hardware complications
• Support the roll-out of new applications

 Computer Network Supervisor

Net Frame SoftwareHouse LLC [01/07/2019 – 15/07/2020] 

City: Dubai

Country: United Arab Emirates

• IT System Network Administration and Support.
• Deployment, Administration and Support for Windows Server2008, 2012, 2016, 2019, 
• Win 10, Windows 11, Win 7,8, XP troubleshooting, Support for common issues.
• MS ISA, TMG, MS EXCHANGESERVER, Hyper-V, ClusterServer, Active Directory, 
• Domain Controller, File Server, Print Server, FTP Server
• CISCO Switching and Routing , ASA firewall, 
• PABX, Attendance machine, SQL Administration, Office 365, Outlook.

IT Coordinator

HIPIT University [08/06/2013 – 15/04/2018] 

City: Jeddah

Country: Saudi Arabia

• Set up workstations with computers and necessary peripheral devices (routers, printersetc.).
• LMS Moodle deployment, troubleshooting, Administration and Support for up to 500 students.
• Check computer hardware(HDD, Mouse, keyboardsetc.) to ensurefunctionality.
• Projectors, Audio Video systems,Bio matric, CCTV, Printer, Scannerand Projectors, Smart Boards. Installand configure appropriate software and functionsaccording to specifications.
• Develop and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Windows 10, Windows 7, Windows 8, Internet, Shared services, Hardware,Software etc.
• Windows Server 2008, 2012, 2016, TMG server, VMware ESXi 5.5, v-Center Cluster Servers.
• MS exchangeserver, SQL Server,Moodle, Office 365, Attendance system,Azure cloud, Veeam.
• Wireless devicesRouter, firewall and switches, Accesspoints, hubs, Patch Panel.
• SQL ServerBackup, Symantec Backupadministration, Shared folder,Drives and PrintersScanners.
• Dell power Edge Server r710 deployment, UPS, Server Rack and ElectricSupply.
• Switches, Routers, Firewall, VOIP, PABX, IP Phones, Cabling,UTP, FIBER, CCTV,DVR, NVR.
• Works with management and other departments to implement a successful IT plan.
• Establish and implement policies and procedures for information systems
• Assign, co-ordinate and review projects and programs
• Plan, organize, direct, control and evaluate daily operations
• Meet with clients to discuss system requirements, specifications, costs and timelines

System Support Officer

Stallion TextilesPvt Ltd [01/12/2010 – 10/12/2012] 

City: Karachi, Country: Pakistan

• Network Infrastructure Installation and debugging.
• Cisco routersand Switches configuration.
• Responsible for Backups, ActiveDirectory, Exchange server2010.
• Win 2008 Server ActiveDirectory Administration (UserManagement, Backup, Group Policies, ADC Integration, Monitoring).
• Install and configure computerhardware operating systemsand applications.
• Monitor and maintain computer systems and networks.
• Talk staff or clientsthrough a seriesof actions, eitherface-to-face or over the phone,to help set up systemsor resolve issues.
• Set up new users'accounts and profilesand deal with password issues.
• Respond withinagreed time limitsto call-outs.
• Work continuously on a task until completion (or referral to third parties,if appropriate).
• Prioritize and manage many open cases at one time.

BSIT NETWORK 

CCNA Certification

A+ training 

Linux administrator Training 

MS exchange server 2016 training