Munisamy Arounassalam

Senior Travel Consultant , 12 yrs exp. in Dubai , IATA certified, Ticketing , Reservation, Galileo, Amadeus, Sabre

Travel Consultant / Travel Agent/ Travel Coordinator/ Travel Advisor / Holiday Consultant 

EXPERIENCE

Senior Travel Consultant, Corporate Travel                                                           Aug 2008 - Apr 2020

Orient Travel , Dubai, UAE

Belhasa Six construct Implant / Goltens Shipyard Implant/

KBR (Kellogg Brown and Root) Project / Corporate travel / ETS (Emergency Travel service )

Job profile

• Provide qualitative and best travel service to the corporate houses as per company's service level agreements. 
• Handling customer queries related to Airline reservation, Accommodation booking, Car booking, Visa query and travel Insurance service for Corporate clients, Implant office, Emergency Travel desk. 
• Preparing Travel itinerary , Global air-fare construction, Emailing quotation, issue , reissue, EMD  and refund tickets.
• Upsell travel products, Smart pricing , Complex reissue,  handle Group booking, Q- check, Chauffeurs service, seat assignment  and ensure all bookings are processed accurately etc.,
• Co-ordinate with various airlines, hotel, Car companies, etc  for latest offers in the market, Waitlist follow-up, Adhoc fare and offer Supplementary services.
• Establish and maintain a rapport with clients in order to ensure customer satisfaction.
• Maintain a good working rapport with colleagues offering help and advise. Ensure work area is tidy and all necessary reference materials are updated.
• Post trip follow-up and gather valuable customer feedback.
• Maintain the records of the Clients, traveller's profile and Airlines Circular.
• Report, relay pertinent information and feedback to the Supervisor.

Travel Counsellor, Corporate Travel                                                                            May 2006 - Jul 2008

Carlson Wagonlit Travel, Bangalore, India, India

LNT Info-tech implant / Corporate Travel

Job Profile

• Price reservations according to industry practices and customer contracts and policies. 
• Global air fare construction, smart pricing , complex reissue, VMPD, web-booking.
• Corporate travel itineraries planning, Visa, and travel insurance assistance.
• Inform clients of Complimentary airline, hotel or car upgrades when available.
• Tele sales and tele- reservation 
• Follow-up with airlines for issues related to ticketing and other customer service. 
• Taking care of all aspects of travel services including air, accommodation, car hire, Travel insurances e etc. and locating the best value for money travel solution.
• Monitored GDS queues on a daily basis to maintain quality control.
• Build good working relationships with customers
• Report, relay pertinent information and feedback to the Manager.
• Maintain the records of the clients, company and individual profile.

Travel Consultant cum Visa Executive                                                                       Aug 2005 - Apr 2006

Marcopolo Travels & Tours Pvt. Ltd, Bangalore, India

SAP Labs implant / Corporate Travel and Visa departments 

Job profile

• Corporate travel itineraries planning, Visa, and travel insurance assistance
• Provide ticketing as well as travel related services for both corporate and individual travel.
• Handle Tele-sales, tele-reservation and Walk-in clients.
• Web Reservations and ticketing for International & Domestic travel.
• Assisted clients in determining visa/entry requirements for different countries by providing them with base information.
• Filling  application forms and preparing  documents  for visa submission.
• US visa appointment through VFS service for business travellers.
• Calculate foreign exchange allotment for corporate employee, as per company policy.

Counter Sales Agent                                                                                                                 Mar 2005 - Jul 2005

Chetak Tours & Travels Pvt. Ltd, Pondicherry, India, India

Job profile

• Tele sales and tele- reservation 
• Responsible for  providing customer support to clients related to Air reservation, ticketing  and hotel booking.
• Ticketing & Visa document preparation 
• Reporting to manager related to sales, collection and yield of every month.

International Counter Staff trainee                                                                                Sep 2004 - Feb 2005

Akbar Travels of India Travels, Mumbai, India, India

Job profile

• Tele sales and tele- reservations.
• Handled booking request from both Walk-in and travel agent client base.
• Issuing paper tickets, MPD, etc
• Ticketing & Travel document preparation.

Education 

MTA (Mater of Tourism Administration)

 [Pondicherry Central University]

BTTM (Bachelor of Tourism and Travel Management)

 [Pondicherry Central University]

DTTC (IATA Consultant level) 

[IATA, Montreal, Canada certified]

DTT  (Diploma in Compact Travel and Tourism) 

[IHCTM, RBCS group, Mumbai]

IATA fares and Ticketing

[U.K’ Virgin Atlantic Airline Certified]

Certifications

Galileo GDS training 
[USA’s VISANIC & Galileo India Certified]

Sabre GDS training  
[Emquest & Emirates Aviation College Certified]

Amadeus GDS training  
[Amadeus India and Amadeus UAE Certified]

Fares and Documentation  
[Indian Airlines Certified]

Hotel Sales Specialist 

[ Hotel Marriot Certified]

Quality Assurance Star Award

[Orient Travel Certified]