Munisamy Arounassalam

Company 

: 

Orient Travel, Dubai 

Senior Travel Consultant, Corporate Travel

Belhasa Six construct Implant, Goltens Shipyard Implant , 

KBR (Kellogg Brown and Root) Project / Corporate travel / ETS (Emergency Travel service )

Job profile

• Provide qualitative and best travel service to the corporate houses as per company’s service level agreements. 
• Handling customer queries related to Airline reservation, Hotel booking, Car booking, Visa query and travel Insurance service for Corporate clients, Implant office, Emergency Travel desk. 
• Global air-fare construction, Emailing Fare quote, issue , reissue, EMD  and refund tickets.
• Upsell travel products,Smart pricing , Complex reissue,  handle Group booking, Q- check, Chauffeurs service, seat assignment        and ensure all bookings are processed accurately etc.,
• Co-ordinate with various airlines for latest offersin themarket, Waitlist follow-up, Adhoc fare  
• Laison with vendors &  suppliers and negotiate the best rates and offer ancillary services to clients.
• Establish and maintain a rapport with clients in order to ensure customer satisfaction.
• Maintain a good working rapport with colleagues offering help and advise. Ensure work area is tidy and all necessary reference materials are updated.
• Post trip follow-up and gather valuable customer feedback.
• Maintain therecords of the Clients, traveller’s profile and Airlines Circular.
• Report, relay pertinent information and feedback to the Supervisor. 

Company 

: 

Carlson Wagonlit Travel, Bangalore, India                

Travel Counsellor, Corporate Travel 

LNT Info-tech implant / Corporate Travel

Job Profile

• Provide quotation and price reservations according to industry practices and clients’s contracts travel policies. 
• Global air fare construction, smart pricing , complex reissue, VMPD, web-booking.
• Corporate travel itinerary planning, Visa ,  travel insurance and other concierge  assistance service .
•  Inform clients of Complimentary airline, hotel or car upgrades when available.
• Assist with changes to travel arrangements and bookings and  ensure an accurate,  efficient and professional service is delivered
• Follow-up with airlines for issues related to ticketing and other customer service. 
• Taking care of all aspects of travel services including air, accommodation, Transportation, Travel insurances  etc. and locating the best value for money travel solution.
• Monitored GDS queues on a daily basis to maintain quality control.
• Build good working relationships with customers
• Report, relay pertinent information and feedback to the Manager.
• Maintain the records of the clients, company and individual profile.  

Company 

: 

Marcopolo Travels & Tours Pvt. Ltd, Bangalore, India 

Travel Consultant cum Visa Executive

SAP Labs implant / Corporate Travel and Visa departments  

Job profile

• Corporate travel itineraries planning, Visa, travel insurance, Holiday package  assistance
• Provide ticketing as well as travel related services for both corporate and individual travel.
• Handle Tele-sales, tele-reservation and Walk-in clients.
• Web Reservations and ticketing for International & Domestic travel.
• Assisted clients in determining visa/entry requirements for different countries by providing them with base information.
• Filling  application forms and preparing  documents   for visa submission.
• US visa appointment through VFS service for business traveller.
• Calculate foreign exchange allotment for corporate employee, as per company policy.   
• Handles travel issues, conflicts, complaints, cancelations and refunds.

Company 

: 

Chetak  Tours & Travels Pvt. Ltd, Pondicherry, India 

Counter Sales Agent

Job profile

• Tele-sales, tele- reservation , collecting payment , 
• Responsible for  providing customer support to clients related to Air  reservation, ticketing , hotel booking, package tours and supplementary travel needs
• Determine client needs and assit with Ticketing , Visa document preparation and collect  payment.
• Reporting to manager related to sales, collection and yield of every month.

Company 

: 

Akbar Travels of India Travels, Mumbai, India 

International Counter Staff trainee

Sep.2004 to Feb.2005 [6 months] 

Job profile

• Tele sales and tele- reservations.
• Handled booking request from both Walk-in and travel agent client base.
• Issuing paper tickets, MPD, etc
• Ticketing & Travel document preparation.