Namakula Juliet

Dear Manager,

Greetings! I hope this email finds you well.

I am excited to apply for the Housekeeping Attendant position at your hotel. Experience in providing exceptional service and ensuring guest satisfaction,

I am enthusiastic about bringing my skills to your team. My passion for hospitality, attention to detail, and ability to thrive in a fast-paced environment make me a great fit for this role.

I have attached my CV to this email. Thank you for considering my application.

Sincerely,

Namakula Juliet

Juliet  Namakula
Abu Dhabi, UAE
Email:                              Mobile:                     
Visa Status:                    Visit Visa
Nationality:                    Ugandan
Gender:                          Female

Professional Summary

Dedicated hospitality professional with extensive experience in hotel operations, including room and public area management, and laundry services. Demonstrates exceptional skills in guest service, cleanliness, and organizational efficiency. 

Education

YMCA Institute, Uganda
Diploma in Catering and Hotel Management
Graduated: 2017

Relevant Coursework and Professional Development:

• Advanced Housekeeping Techniques
• Hygiene and Sanitation Standards
• Guest Room Management
• Cleaning Equipment Operation and Maintenance
• Laundry Management and Stain Removal
• Inventory and Supply Management
• Safety Protocols and Emergency Procedures
• Customer Service Excellence in Housekeeping

Skills

• Guest Service and Hospitality
• Safety and Hygiene Standards
• Effective Communication
• Time Management
• Organizational Skills

Work Experience

Room Attendant
Mestil Hotel, Kampala, Uganda
May 2022 – August 2024

• Clean and maintain guest rooms to meet high standards of cleanliness and comfort.
• Manage inventory of cleaning supplies and communicate needs to supervisors.
• Address guest requests and resolve issues promptly to enhance guest satisfaction.
• Change bed linens and replenish room supplies as needed.
• Clean and sanitize bathrooms, including sinks, toilets, and showers.
• Vacuum and mop floors, dust furniture, and clean windows and mirrors.
• Report any maintenance issues or safety hazards to the maintenance team.
• Prepare rooms for new guests by ensuring all amenities are in place and functioning.

Laundry Attendant
Emin Pasha Hotel, Kampala, Uganda
April 2020 – April 2022

• Operate and maintain laundry equipment, ensuring high-quality cleaning of guest linens and uniforms.
• Sort, wash, dry, and fold laundry items, adhering to hotel standards.
• Coordinate with housekeeping to meet laundry needs efficiently.
• Monitor and manage laundry inventory, including detergents and other supplies.
• Inspect laundry for stains or damage and take appropriate action.
• Ensure proper handling and storage of clean linens and uniforms.
• Maintain cleanliness and organization of the laundry area.
• Report any equipment malfunctions or safety issues to supervisors.

Public Area Attendant
Chez Johnson Hotel, Muyenga, Uganda
February 2018 – March 2020

• Maintain cleanliness and organization of public areas, including lobbies, hallways, and restrooms.
• Assist guests with inquiries and provide information about hotel services and amenities.
• Monitor and address maintenance issues in public areas to ensure a pleasant environment for guests.
• Replenish supplies such as soap, paper towels, and toilet paper in public restrooms.
• Ensure that public area furniture and fixtures are in good condition and well-arranged.
• Report any safety hazards or cleaning supply needs to the supervisor.
• Perform routine inspections of public areas to ensure high standards are consistently met.
• Assist in event setup and breakdown as needed.

Certifications

• Laundry and Linen Management Certification
• Safety and Infection Control Training
• Certified Room Attendant

Languages

• English: Fluent
• Luganda: Native

Referees

Available upon request.

YMCA Institute, Uganda
Diploma in Catering and Hotel Management
Graduated: 2017

Relevant Coursework and Professional Development:

• Advanced Housekeeping Techniques
• Hygiene and Sanitation Standards
• Guest Room Management
• Cleaning Equipment Operation and Maintenance
• Laundry Management and Stain Removal
• Inventory and Supply Management
• Safety Protocols and Emergency Procedures
• Customer Service Excellence in Housekeeping