Nidhash Nidhu

To work in an atmosphere which offers a good opportunity to share knowledge and skills with others and participate myself for the complete satisfaction of the employer as well as for myself.

Express Line Business Services LLC

SENIOR PUBLIC RELATIONS OFFICER, Express line business services L.LC, Dubai

(March 2021 – April 2023)              

Achievements and responsibilities: 

• Support Public Relations Manager in developing, implementing and organizing public relations and public engagement programmers for various projects
• Assist employees in issuing and renewing family visas for their immediate dependents
• Provide general PRO support to departments for any activity involving the local authorities, including responsibilities for business licenses, permissions etc.
• Maintain all labor contracts, Emirates ID, passport with visa copies and photos on the HR network and employee files
• Assist the company and the employees with visa arrangements in Embassies
• Oversee production work of communications and promotional materials and liaise with designers and vendors for related issues
• Knowledge of processes and procedures (e.g., for visa processes and trade license renewals) related to government documentation and processes (e.g. for Ministry of Labor, Ministry of Immigration, Municipality, etc.)
• Obtain quarterly sponsorship reports from the immigration / Labor office and tally sponsorships and re-submit to immigration / Labor office with relevant support documents
• Ensure that all relevant documents are submitted periodically to the immigration / Labor office with regard to cancelled / absconding
• Monitor the renewal of permits and licenses including trade license, chamber of commerce certificates of registration, civil defense certificate for the hotel, etc.
• Regularly advise, update and communicate any new law changes, procedures and all change related to ministerial and governmental announcements to senior management
• Support and assist the business in staff visa cancellations. Obtain new employment visas / work permits for all expatriate employees

Al Taresh Business Management LLc 

Customer Happiness Officer, Al Taresh Real Estate Services Trustee L.L.C, Dubai

(February 2019 – Januvery 2021)

Achievements and responsibilities: 

• Respond and resolve all inbound customer queries. 
• Ensure our customers are 'satisfied or satisfied’.   
• Provide an amazing, personalised experience to each customer.
• Effectively diagnose and solve day-to-day customer concerns and issues through various support channels such as emails, calls, blogs, social media etc.
• Analyse customer feedback while continuously looking for ways to improve customer experience.
• Provide an amazing, personalised experience to each customer. No copy and paste answers, only meaningful, personalised replies with love and care injected into each message.
• Obtain new employment visas / work permits for all expatriate employees

Typist, Happy Way L.L.C, Jumeirah, Dubai

(November 2014 –November 2018)

1. Achievements and responsibilities: 

• Manage complete visa/ labour card process of clients in coordination with PRO’s.
• Handle all documentations towards Ministry of Labour, Ministry of Interior (Dept. of Immigration, Traffic & Police), Ministry of Health, Ministry of Information, Ministry of Justice, Ministry of Education, Ministry of Finance & Industry, Municipality (All Section), Chamber of Commerce, Banks, and Telecommunication etc.
• Coordinate with the clients and resolve the legal employment issues like ban, issues of visa stamping and medical tests etc.
•  Conduct all visa related matters in a timely, efficient and cost effective manner. Make suggestions and troubleshooting whenever required.
• Ensure that application and documents are submitted in a timely and cost efficient manner to the government authorities.
• Whenever required, follow-ups with PROs for pending documents required to process the employment visa/labour card. Such documents could be attesting education certificates, NOC letters, medical test, etc.
• Stay abreast with current & new UAE labour and immigration laws.
• Assist colleagues in family visa with proper documents

Higher Secondary/ IES HSS Islamic Education

(June 2010 – March 2012)

High School/IES Islamic Education

(April 2010)

Bachelor of Business Administration

(April 2014)