Nilesh Patil

My ability to work under pressure and meet tight deadlines makes me believe that I can be a valuable member of organization. Being a performance driven and forward-thinking professional, I am certain; I could make significant contributions to your organization, and would welcome the opportunity to meet with you to discuss how my extensive experience and skills would benefit your team.

• A highly adapt and competent professional with more than seven years of progressive experience in delivering excellent services pertaining to Customer Oriented Services, Process Improvement, Service Delivery, Branch Operations, Bancassurance and Quality Assurance in Banking industry
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty within the set standards
• Well versed with need assessment, requirement gathering, business process re-engineering, training requirement identification, cash management, policy and procedure formulation as per the current trends
• Demonstrated expertise in handling grievances and delivering services to the client satisfaction
• Hands on experience in data analysis, research, qualitative and quantitative analysis
• Proven analytical skills with the ability to research, gather, analyze and synthesize information from multiple sources and produce consistently performing high quality analysis, conclusions and deliverables in response to those data source
• Competent in ensuring delivery of high quality services to support customer's business needs and achieving continued high customer satisfaction from all operational users for service
• An Out-of-the-Box thinker with a flair for charting out marketing strategies, contributing towards enhancing business volumes & growth
• Ä Motivated leader and team player with a track record of consistently exceeding expectations, delivering exceptional quality assurance, boosting efficiency and contributing to revenue growth
• Well versed with MS Office package and Windows operating system and sound understanding in C, Java, SQL, SPSS, and Minitab

SKILL SET

Bachelor of Science in Statistics from K J Somaiya College, Mumbai University, India, 2009