Ravikant Sharma

• An innovative professional with performance-driven experience in a multicultural environment across creating effective business solutions and products by developing digital strategy plans, strategic communications management utilizing creative intellect to manage digital marketing operations, ensuring to meet top-line and bottom-line objectives. 
• Instrumental in growing market from USA to Europe, LATAM and APAC; acquired additional Vertical Scope like Indie and House Ads.
• A renowned Digital Advisor to teams; worked within the budget requirements and proficient in managing the content for digital properties whilst maintaining and nurturing effective relations with the key corporate clients. 
• Well conversant in online merchandising, digital asset management, digital marketing strategy, social media management, and google analytics.
• Certified Scrum Master; proven track record in establishing KPIs and evaluation processes, initiating many communication strategies by planning and carrying out the right message for ensuring effective operations. 
• A high degree of flexibility, creativity, commitment and optimism; skilled in cultivating and maintaining business relations with clients and coordinating with them. 
• An effective leader and communicator endowed with proficiency in managing multiple tasks and meeting deadlines along with ability to garner information as well as key relationships from requisite sources.

• Provided exceptional service to key clients, involving FIAT, Spotify and Reprise by spearheading a team of digital marketing and ad operations professionals.
• Improved service delivery and increased profitability by developing and implementing strategies for operational efficiencies, quality control, and process improvement.
• Directed a team of 40+ ad operations professionals to consistently meet and exceed key performance indicators with 99.9% quality and 100% turnaround time(TAT) for campaign delivery with CSAT score of 4.6/5.
• Enhanced operational efficiency by 20% and a reduction in turnaround time for campaign execution through executing process improvements and automation solutions.
• Augmented client satisfaction by 15% and a growth in account revenue by 10% through developing and implementing a strategic client retention plan.
• Successfully directed a team of ad operations professionals to consistently meet and exceed key performance indicators (KPIs) for campaign delivery and client satisfaction.
• Reduced ticket waiting time from 21% to 10% by implementing best practices for improved efficiency in 2018 – 2022.
• Was acknowledged as All India Best Idea for Year 2019 for automation implementation of ads trafficking process.
• Hand-on experience in developing capability plans in line with new process being outsourced.
• Drove strong operational delivery, process improvement, automation, helping to mitigate risk while balancing operational efficiency and user impact.
• Collaborated closely with other teams across stripe to drive operational excellence and seamless user support.
• Directed the business Service Delivery Management engagement with the client.
• Accountable for delivering the service according to an agreed Service Quality Plan adhering to the agreed Governance Model.
• Accomplished the resources as seen fit for the agreed Service Levels and deliverables.
• Holds regular meetings with the Client leadership to review the service and performance.
• Assessed Client feedback and service metrics to create and implement service improvement plans.
• Worked with and managed the Onsite Field Service Team by leveraging the Onsite Field Service Team Lead
• Kept abreast on latest market and industry trends and infuse best practices into delivery wherever required.

My educational background includes an MBA in Marketing, Certified ScrumMaster and Lean Six Sigma Black Belt.