Rima Safadi

 Manage key global accounts for large enterprise customers FCR,RCOGM Enterprise Verticals. 

 Build relationships with stakeholders including C-Suite executives, programmers, technicians, users, etc.

  Develop business relations and sell products/services (e.g., ISP services, Colocation, managed security, IoT). 

 Expand services emphasizing du ICT Services (e.g., Cloud, Managed Security, SaaS, IaaS). 

 Follow up weekly with customer service managers to ensure service continuity and user satisfaction  Managed book of business worth $27M across 25 accounts. 

 Achieved 180% of monthly quota, Best Achiever Large Enterprise 2019,achieved 292% Y2D of assigned Monthly Target 2020,2021.

  Educated clients on new Fixed & Mobile,Managed services and updated account information to maintain high standards of client service. 

 Create and maintain a strong sales pipeline to continuously grow business opportunities. 

 • Mentor the sales specialist team to increase market penetration and maximize existing revenue

Enterprise Account Manager with 11+ years of experience in Telecommunication industry. Expert in Fixed & Mobile Sales and client relations with proven success streamlining processes for optimized client satisfaction. Dedicated to detailed, accurate and proactive work. Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.

Bachelor of Business & Marketing