rohit poddar

I have a Strong experience in Accounting, Customer service, and Debt Collection with proven track record of best performance. I would like to work with the organization with my skill and knowledge to achieve professional and financial heights for organization and self.

• A strong commitment to the industry, having contributed my talents and skill in Financial and Customer service category in a variety of roles.
• Solid Accounting and Debt collection / recovery background practical knowledge to implement.
• More than 4 years of experience in the Market.

Debt Collector

NeoGrowth Credit Pvt. Ltd.

Nov 2020 - Dec 2021 
• 1 Year & 2 Months
Mumbai, Maharashtra, India
* Result-oriented Debt Collector.

* Execute adequate and timely collection.

* Investigate payment arrears in the portfolio and follow the collection process steps.

* Communicate with defaulter by telephone or email to manage debtor and arrears process.

* Negotiating payment while continuing to build a positive relationship with debtors.

* Managed collection efforts with a high level of persuasiveness and professionalism.
* Responsibilities include collections for bucket Cases.

* Collections for Small and medium business loan

* Meetings with debtors in office and preparing field visits for field collectors and follow ups with the customers.

* Arranging for the account closures and clearance letters for the clients with manager’s assistance.
 

Assistant Accountant

Atul Dhiraj & Company

May 2019 - Sept 2020 • 1 Year & 5 Months Mumbai, Maharashtra, India

* Data entry, processing, and recording transactions.

* Updating the ledger, assisting with audits or fact-checking.

* Reconciling invoices and identifying discrepancies.

* Creating and updating expense reports processing reimbursement forms.

* Issue invoices to customers and external partners, as needed

* Participate in quarterly and annual audits

Customer Service Representative

OLA CAB

Jan 2018 - Mar 2019 • 1 Year & 3 Months Mumbai, Maharashtra, India
* Take customer calls and provide accurate, satisfactory answers to their queries and concerns

* De-escalate situations involving dissatisfied customers, offering patient assistance and support

* Guide callers through troubleshooting, navigating them

* Collaborate with other call center professionals to improve customer service

* Help to train new employees and inform them about the company’s customer management policies

Bachelor of Commerce- B.Com (Finance) (University of Mumbai)

Stage 1 - Chartered Accountant - (The Institute of Chartered Accountants of India)