RONALD MONTANEZ

As a driven professional seeking a dynamic role, I am excited to offer my extensive experience to foster career growth within a vibrant and reliable setting. My approach to problem-solving blends creativity with efficiency, allowing for continuous enhancement of my skill set. I excel in managing office operations with precision and a detail-oriented mindset, ensuring every task is executed flawlessly. My technical acumen spans a wide array of office tools, including multi-line phone systems, copiers, printers, and various computer applications, equipping me to handle the demands of a modern workplace. I pride myself on maintaining a professional and confident presence, bolstered by my ability to forge strong interpersonal connections. Whether working autonomously or collaboratively, I am at my best in fast-paced, high-pressure scenarios, consistently meeting tight deadlines without compromising quality. My robust problem-solving abilities are integral to my professional ethos, guaranteeing a steadfast commitment to excellence in all my endeavours

Foreign Currency Cashier
Mesrkanloo International Exchange, Dubai, UAE
January 2023 – February 2024

• Expertly managed daily foreign currency transactions, leveraging initial funds from the wholesale department.
• Provided insightful advice to customers on foreign currency regulations and accurately calculated exchange fees.
• Maintained meticulous transaction records, strictly adhering to the Central Bank of UAE’s compliance protocols.
• Swiftly addressed and effectively resolved customer inquiries and issues, ensuring optimal service satisfaction.

Assistant Supervisor
Al Ghurair International Exchange, Dubai, UAE
October 2022 – December 2022

• Streamlined cash flow management for staff at shift start, guaranteeing accurate branch currency balances.
• Skilled in conducting complex financial transactions such as foreign currency exchange, WPS, GPSSA, and credit card processing.
• Ensured smooth bank transfers and customer remittances in compliance with Central Bank of UAE guidelines.
• Kept precise transaction records and promptly addressed customer concerns, enhancing service quality.
• Offered strong support to branch team, reinforcing strict adherence to internal controls and policy compliance.                                                                                     

Remittance Staff
Al Ghurair International Exchange, Dubai, UAE
January 2019 – September 2022

• Efficiently managed branch currency allocations, ensuring optimal cash distribution for shift operations.
• Proficient in foreign currency transactions, adept at processing various payment methods and advising on currency regulations.
• Delivered exceptional customer service, skillfully handling bank transfers, payment verifications, and accurate record-keeping.
• Quickly resolved customer concerns, offering informed and prompt solutions, while maintaining rigorous compliance with industry standards.

Data Transcriptionist
Conduent of the Philippines, Cebu City, Philippines
August 2010 - May 2017

• Led the implementation of advanced transcription tools and server setups, optimizing workflow efficiency at the start of each shift.
• Proficiently managed and expedited the transcription of data from American servers, guaranteeing precise integration into the database.
• Achieved outstanding task completion with a focus on speed and accuracy, maintaining high standards of operational effectiveness.

Bachelor of Science in Computer Engineering 

STI College Surigao, Surigao City, Philippines 

June 2004 – May 2010

 Designed and developed system-based products and complex digital logic devices.
 Performed computer networking and IT support.