Ronald Masih

Aviation and hospitality professional with 11+ years of experience in ground handling, customer service, and team leadership across major airlines and airport operations. Skilled in VIP & VVIP handling, staff management, admissions, and operational coordination. Recognized for ensuring compliance with aviation security, safety, and service excellence while effectively resolving escalated guest concerns.

Aviation and hospitality professional with over 11 years of experience in airport ground operations, customer service, team supervision, and VIP/VVIP passenger handling. You began your career as an Aircraft Trainee Technician at Air India, gaining hands-on experience in pre/post-flight inspections, oil and fluid servicing, component replacement, defect troubleshooting, technical documentation, and aircraft turnaround support.

You then transitioned into airport customer service and baggage operations, working with Emirates Airlines (via AI-SATS & Live Well Aviation), where you managed check-in, boarding, flight coordination, staff allocation, pre/post-flight briefings, baggage reconciliation using BRS, and lost & found cases via systems such as World Tracer. You ensured compliance with aviation security and safety standards and earned certifications in AVSEC and Dangerous Goods.

You advanced into leadership roles with Plaza Premium Lounge (Always) as Senior Dispatch Officer, overseeing lounge operations, premium passenger services, staff rosters, guest records, and conducting aviation security training. Most recently, you served as Duty Officer at Celebi Ground Handling, managing end-to-end arrivals and departures operations, reviewing flight details, validating API records, overseeing baggage handling systems (BHS), ensuring punctual boarding and flight closure, coordinating VIP/VVIP movements, resolving passenger concerns, and optimizing staffing across operational touchpoints.

Additionally, you broadened your expertise in education and admissions services at Study Group Pvt Ltd, where you worked as Senior Executive – Global Admissions and later Senior Admissions Specialist, supervising teams, processing UKVI-compliant student applications, issuing CAS letters, managing stakeholder coordination, tracking performance metrics, and achieving a 98% resolution rate in agent inquiries.

Throughout your career, you have been recognized for operational efficiency, strict compliance to aviation protocols, strong stakeholder coordination, staff supervision, and delivering seamless service for premium and special assistance passengers.

You hold a Diploma in Aircraft Maintenance Engineering (A & C Stream) from Hindustan Aviation Academy, Bengaluru (2005–2008), giving you a strong technical foundation in aircraft and line maintenance. You have also completed multiple industry-recognized aviation training programs through Emirates Airlines, including Aviation Security Awareness (BCAS), Flight Controller & Dangerous Goods Handling, and International Flight & Customer Service Process Training, supporting your expertise in airport ground operations, safety compliance, and premium passenger services.