Ruth Fule Njimape

Experienced Administrative Assistant with 10+ years’ experience providing professional clerical support and operational assistance to meet customer and staff needs. Highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.

I am in search of a full time employment

The Executive Center – Dubai (June 2018 to Present)

Operations Administrator

Operations:

• Working hand in hand with the Operations manager to ensure the smooth day to day running of the center.
• Creating customer support strategy for a team of 4 to increase customer retention by 5%.
• Collaborate with finance department on invoicing accuracy for applicable products and services, manage employee’s attendance to facilitate payroll.

Customer Service/Receptionist:

• Building client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing customers.
• Maintain a positive, empathetic, and professional attitude towards customers always.
• Greet and direct all visitors including vendors, clients and customers.
• Answering and routing phone calls as instructed.
• Booking meeting rooms and managing the meeting room booking system.
• Send and receive couriers, sorting and distributing them accordingly.

Facility Management:

• Liaise with building security for guest passes, client building and parking access cards.
• Responsible for the center maintenance and service work facility to ensure that they meet the standard set.
• Oversee and agree contracts and providers for services including cleaning, catering, technology, security, parking.
• Ensure the center meets government regulations and environmental, health and security standards.

Sentinel Business Center – Dubai (July 2017 to June 2018)

Reception Coordinator/ Floor Manager

• Complete efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
• Handle office management tasks like building access permits, arranging LPO and petty cash handling.
• Oversee employee performance, correct problems and increase efficiency to maintain productivity targets.
• Manage full team schedule to maintain adequate coverage.
• Assist the sales team with providing viewing of units to potential clients.

Dubai International Driving School (Nov 2015 to July 2017)

Corporate Sales/ Customer Care 

• Manage quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Conduct market research to identify selling possibilities and evaluate customer needs.
• Resolve classes and test booking problems, improve operations and provide exceptional client support.
• Actively seek out new sales opportunities through cold calling, networking and social media.
• Enlisted 40+ corporate clients and registered their employees for driving lessons.

PeggyLine Fashion – Cameroon (May 2011 to Aug 2015)

Personal Assistant to CEO 

• Manage the CEO's complex and frequently changing travel arrangements and coordinate pre-planning of trips.
• Allocate executive tasks and manage complex calendars and administrative functions.
• Entrusted to handle confidential situations in professional matter.
• Produce accurate office files, update spreadsheets and craft presentations to support executives and boost team efficiency.
• Respond to emails and other correspondence to facilitate communication and enhance business processes.

Buea Rural Council – Cameroon (Mar 2010 to Apr 2011)

Project Assistant

• Compile reports and record activities for projects as part of comprehensive, compliance-driven recordkeeping strategies.
• Track and record open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
• Sort, open and route incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
• Deliver professional administrative support to office staff, promoting excellence in office operations.

Certification in Executive PA (2017)

Nadia Institute for Secretarial Studies – Dubai

Bachelor's Degree in Law (2010 to 2014)

University of Buea – Cameroon