salams lazar

More than 8 years of experience in technical analysis and software development lifecycle involving designing, implementing, testing, and maintaining software applications in Telecom and Broadcast Media industries. In addition to Data Analysis using SQL and BI tools. Work with speed and efficiency to deliver the highest quality of work. Decision maker, analytical thinker and very good problem solver.

Business Systems Specialist – SVOD (OSN+)

OSN, Dubai, UAE

2022-03 – Present

• Technical Analysis:
o Collaborate with stakeholders to understand and analyze OSN+ business requirements.
o Create and maintain technical documentation, design and propose technical solutions to meet OSN+ business requirements.
o Collaborate with development teams to implement and deploy systems or applications and ensure successful project delivery.
o Provide technical support and resolve issues related to subscriptions and payments – telco, credit card, IAPs, Vouchers.
o Coordinate with partner for continuous development for IAPs and reconciliation.

o SPOC for Vouchers creation and management.

• Data Analysis:
o Analyze data generated by billing systems and create automations to ensure high level of data quality and consistency through reconciliations.
o Write well-structured complex SQL scripts to automate reconciliations and actions for its resolution.

o Design and implement needed reports that support management to take effective decisions.
o Support the team by implementing automated operational controls to identify proactively any customer experience issues or data quality issues.
o Perform A/B testing by reporting the issues and raise requests to concerned parties for fixing.

Senior Integration Specialist

Syriatel Mobile Telecom, Damascus, Syria

2018-01 – 2022-02

• Manage the scope of integration in projects by coordinating with third-party providers, testers, and internal development teams.

• Assist with systems and database administrators to insure integration systems/ applications compatibility with existing architecture.

• Perform monitoring and system tuning and resolve critical problems.

• Identify areas for process improvement, propose and implement solutions and automation of processes.

• Prepare documentation, reports and dashboards and present progress reports to stakeholders.

• Train and monitor junior staff.

Integration Specialist

Syriatel Mobile Telecom, Damascus, Syria

2015-03 – 2017-12

• Develop Syriatel new offers and services, solutions for applications/ systems that needs integration with Syriatel core systems and BSS-related systems.

• Provide technical documentation of developed systems and Integration APIs.

• Perform testing of systems from performance perspective.

• Perform daily operational tasks, such as solve customers’ complaints.

Bachelor: Information Technology Engineering

Damascus University, Damascus, Syria

2010 – 2015

Graduated from Software and Information systems engineering specialization with good grade.