Samrat Ghosh

"Accomplished and forward-thinking executive boasting a distinguished career spanning 16+ years across multifaceted domains including customer success, service, business operations, and service delivery. Demonstrated expertise in consistently surpassing client expectations, fostering operational brilliance, and refining service delivery methodologies. Proficient in cultivating robust client relationships, orchestrating cross-functional collaboration, and orchestrating strategic endeavors to elevate customer contentment and propel organizational expansion. Driven by an unwavering commitment to deliver superlative experiences and yield tangible outcomes within the complexities of dynamic and high-energy settings."

I carry around 16+ years of experience and Specialized in Operations and Service Delivery, Customer Success & Service, RPA, Social and Digital Media transformation, Sales & Client Relationship Management, Six Sigma Black Belt certified from PMI along with CMMI SVC Level 3 apprised from QAI and an ISO 27001:2013 certified Practitioner and Implementer from BSI

 Significant experience and expertise in the ITES\BPO sector - ability to deliver superior, personalized client service and performance, cultivate strong business relationships, transitions/migrations, handle end to end P&L responsibilities and deliver revenue/profit targets.

 Client Partner who leverage on prior experience to bring higher value solution offerings with "Outside In" approach

Interesting Trivia : A former renowned Radio Jockey in BIG FM and 93.5 RED FM Hyderabad 2007-2010

Bachelors in Mass Communication and Journalism