SASIKUMAR GOVINDARAJ

Dynamic professional with over 15 years of experience across diverse customer segments and leadership roles, possessing an ownership mindset. Highly skilled in assessing customer needs and using a resourceful approach and strong network to overcome obstacles. A versatile individual with excellent interpersonal skills and a positive focus on customer service. Proactive and strategic problem solver, taking responsibility for achieving team goals. Conscientious and diligent, excels at working independently and collaboratively to complete tasks. Strong in people and time management skills. Thoughtful in implementing new ideas to resolve customer complaints and meet needs, while collaborating and maintaining relationships with both new and existing customers. Capable of handling multiple tasks in a fast-paced environment with courteous communication and resolving customer issues effectively

FOOD AND BEVERAGE MANAGER AT ALSEEF HOTEL – SHARJAH, UNITED ARAB EMIRATES, SINCE 2021.

• Overseeing all operations of the hotel's Food & Beverage departments, such as banquets, the multi-cuisine restaurant, the Coffee Shop, and in-room dining. 
• Reports financial information to the General Manager, including up-to-date budgets and revenue growth based on short-term and long-term operational and financial plans for the food and beverage department.
• Attends all operations meetings, such as pre-conference meetings, weekly meetings, departmental meetings, and designated meetings. 
• Energetic and resilient when investigating and resolving customer problems effectively and efficiently. Excels in providing exceptional customer service. 
• Ensures a smooth flow of operations during peak times by optimizing staff schedules and workflow management techniques.
• Monitor customer complaints, provide appropriate solutions and alternatives within the specified time limits, and follow up on the entire resolution process. Identify and assess customer needs to achieve satisfaction.
• Strong work ethic, organizational and interpersonal skills with an eye to detail.
• Coordinate and execute numerous banquet events, serving over 300 guests multiple times with excellent feedback and repeated business inquiries.
• Collaborate with the Executive Chef to introduce new items on the existing menu based on Research & Development, which resulted in a 15% increase in sales revenue and positive customer reviews and rewards. 
• Ensure that the staff on duty work efficiently and effectively in compliance with SOP hygiene and safety standards. 
• Conduct assessments based on staff performance and recommended training on GHP and HACCP. Hold quarterly business reviews with management to evaluate the hotel’s sales and development performance. As a key member of the management team, handle portfolios in the absence of other department HODs. Take on various roles to support management as needed.

QUALIFICATIONS:

BACHELOR OF BUSINESS ADMINISTRATION – HOSPITALITY MANAGEMENT FROM SWISS SCHOOL OF MANAGEMENT, DUBAI, UNITED ARAB EMIRATES.

BACHELOR OF ECONOMICS – ATTENDED AND EARNED COURSE CREDITS, FROM LOYOLA COLLEGE, CHENNAI, INDIA.

CERTIFICATE COURSE IN CUSTOMER SERVICE.

CERTIFICATE COURSE IN HOTEL MANAGEMENT.

CERTIFICATE COURSE IN AIR TRAVELLING AND TICKETING.

COMPUTER LITERACY: PROFICIENT IN MS WORD, POWER POINT, OUTLOOK, EMAIL CORRESPONDENCE & MS EXCEL.

LICENSE:

VALID LIGHT MOTOR VEHICLE LICENSE, ISSUED BY THE RTA, SHARJAH, UNITED ARAB EMIRATES.