Sevan Hovagimian

Result driven Retail Senior Store Manager with a demonstrated history of working 14 years in the apparel and fashion industry, with strong market awareness, demonstrating powerful forecasting and analyzing . 
Overseeing the daily operations of store , making sure that its runs smoothly and effectively . 
motivating my store teams , supporting , coaching them and developing business strategies which help them to achieve company objectives and target . I ensure high level of customer satisfaction through excellent and outstanding service . 

 

Juicy Couture ·Jan 2013 - Mar 2020 

Communicate regularly and effectively with the Sales Manager, keeping him informed of activities and working together to resolve difficulties
• Complete all paperwork accurately and submit in accordance with deadlines
• Leads by example and demonstrates a mentoring style of management, whilst exceeding company standards
• Execute events according to the events guidelines
• Conduct quarterly assessments and bi-annual performance reviews in line with Company policy
• Monitor competitor products, activity and results and discuss with the Sales Manager ways to take on the competition and build the business
• Setting sales guidelines and disciplinary measures, maintain stock levels, and employee effective space management.
• Conduct weekly briefs, prepare monthly analytical reports, and evaluate feedback.
• Responding to customer complaints and concerns in professional manner.
• Preparing detailed reports on buying trends, customer requirements and profits.
• Hiring and training new staff.
• Meeting sales objective by training and motivating staff and monitor their result and achievement .
• Deliver excellent service to insure high level of customer satisfaction .
• Completing store operational requirement by scheduling and assigning employees.
• Preparing annual budget and developing schedule of holiday activities and promotions.

Mexx  Jan 2006 - Dec 2012 · 

Managing the stores profit & loss accounts.
• Implementing sales strategies to meet targets.
• Optimizing sales through promotions, proper commercial layouts, and the introduction of new products.
• Ensuring brand emphasis, customer satisfaction, and staff motivation, with incentive programs.
• Setting sales guidelines and disciplinary measures, maintain stock levels, and employ effective space management.
• Conduct weekly briefs, prepare monthly analytical reports, and evaluate feedbacks
• Providing to operation Managers critical feedback on customer request 
• Growing a loyal customer base.
• Training new employees in the store policies, procedures and product knowledge .
• Deciding on the layout of the store
• Setting sales guidelines and disciplinary measures, maintain stock levels, and employ effective space management.

Bachelor in literature