Shameem Ahamed

Efficient Professional with 9+ years of experience in Lenovo E-Commerce, Pre-Sales, Live Chat Support, E-Mail Support, Customer Support Executive, Operation Management, and Administrative Assistant. A highly motivated and ambitious individual seeking a challenging position in a dynamic and stimulating environment, while capitalizing on my current experiences and skills.

E-commerce Senior Operation Executive (2 Years and 9 months) 11/2019-07/2022
Startek (Aegis Global Service) Bangalore (ITPL), India
Client: Lenovo (US & CANADA), (Malaysia & Singapore)
Lenovo E- Commerce- Product Specialist, IT- Ticketing & Sale’s.
• Assisted customers in navigating the company’s website, placing orders online and troubleshooting any technical issues.
• Assisted and supported Sales Reps with orders, as well as customers with Lenovo accounts.
• IT-Ticket creation and follow-up to ensure that problems in websites and orders are resolved.
• Assisted customers with product models, specifications, promotions, discounts, quotations based on customer needs, and sale closure.
• Handling customer payments, refund requests, and order cancellations using a co-work tool and sending emails to internal Teams.
• Assisted customers with their orders in the order visibility portal (OVP), warranty registration and upgrading procedures.
Customer Support Executive (6 Months) 04/2019-09/2019
Karvy Digi Konnect Limited Bangalore, India
Client: Treebo Hotels, India.
• Handle a high volume of incoming calls, handle customer questions and complaints, and provide appropriate or alternative solutions within time constraints.
• Follow communication procedures, guidelines, and policies.
• Assisted with bookings, cancellations, Date changing, route navigation, and complete information to the customer by using the appropriate methods/tools.
Operation Co-Ordinator (1 Year and 6 months) 07/2017-12/2018
Blumin Postech pvt, ltd. Bangalore, India
• Managing all aspects of business operations, including project planning and coordination.
• Monitor daily activities to maximize efficiency and productivity, as well as prepare budgets and inventories.
• Interact with clients to provide and process information in response to inquiries about products and services.
• Increased business by providing, excellent service, accurate, and thorough product and service knowledge to customers and through relationship building with customers.
Operation Assistant & System Administrator (6 Months) 10/2016-03/2017
Power Tech Development W.L.L, Bahrain
• Organized the time sheets, employee attendance, and administrative support.
• Maintained customer contact information within our Customer Relationship Management (CRM) system and ensured that all data was accurate by cross-referencing other sources when necessary.
• Installing and configuring software and hardware, as well as managing inter- and intra-networks and technology tools.
• Monitor system performance, ensuring the integrity of scheduled tasks such as access controls, backup, firewalls and recovery.
Administrative Assistant (4 Years) 08/2012-07/2016
East Coast Consulting Service Pvt. Ltd. Tamil Nadu, India
• Assisted with scheduling appointments, organizing files, and distributing mail as required.
• Maintaining office procedures, executive communications, and staffing management through direct communication and collaboration with senior-level executives.
• Contributed to business development initiatives and participated in meetings.
• Execute various administrative and clerical tasks (such as scanning or printing), travel arrangements (Domestic & International), Scheduling, and submission of expensive reports.

B.E-Computer Science and Engineering 2012
B.S.A.R. Crescent Engineering College, Chennai-48 Tamil Nadu, India
Diploma-Computer Technology 2009
Elumalai Polytechnic College, Villupuram Tamil Nadu, India