Sheroz Aziz

Dear Hiring Manager 

 I’m writing to apply for Contact Centre Agent. I worked for an American extended warranty service provider as a customer Care Supervisor in Pakistan and solved escalations with high pressure to ensure an excellent Customer Experience my professional expertise aligns closely with the responsibilities outlined in your job advertisement. I have four years of Business development Manager Experience managing Maria Montessori Kindergarten.

In my role as for Business development Manager, I proved to be an efficient, enthusiastic, and strong leader. Not only did our team meet sales goals each month for the first year

Your team will benefit from my skills in the following areas:

 •        Eye for excellence and high level of standards

•        Strong work ethic and leadership skills

•        Positive attitude even under pressure

I was born in Karachi, Pakistan, and grew up in Dubai, UAE. In 2012, I went to Nanjing, China to become the first person in my family to pursue and earn a Bachelor's degree and worked as an English teacher and Business Development Manager to cover the tuition fee and living expenses. The experience exposed me to people from all over the world and jump-started my interest in International Sales-but I had already chosen international business for my bachelor’s to help me better understand international affairs and trade around the globe.

 I believe my extensive expertise will help ensure your establishment succeeds well into the future. My time spent in this industry has prepared me for such an opportunity, and I sincerely hope I can contribute soon as a member of your team.

 It would be a privilege to discuss Contact Centre Agent Position in more detail. I’m happy to come by whenever it’s most convenient for you. Thank you for your time, and I’m looking forward to hearing from you.

Sincerely,

Sheroz Aziz

2020 - 2022 IBEX GLOBAL - Square Trade | Customer Service Specialist 

Supervisor Provide coaching to Specialists to ensure that they achieve or exceed company expectations for quality and service by providing regular constructive feedback and guidance to develop employees to their full potential. Support Specialists by actively resolving escalated issues up to, and including, taking over escalated calls and oversight of services as necessary. Hold regular team meetings with direct reports to review previous day/week/month program performance and provide guidance regarding future performance in order to continuously improve results.

2015 - 2019 Maria Montessori Kindergarten | BUSINESS DEVELOPMENT MANAGER/ESL TEACHER

 An integral member of the sales and business development team, responsible for marketing and Online content for the social media platform WeChat and Weibo. Doing marketing events to attract prospective students. Hosting parents teachers' meetings to resolve issues regarding current students

2013 - 2015 Jump A-Z Kindergarten English Training Center | ESL Teacher Taught English as a Second Language to students ranging from early childhood to adulthood.

2013 - 2017 

Nanjing University of Aeronautics & Astronautics September 2013 - June 2017 |

 B.Ec. INTERNATIONAL BUSINESS

 Manage imports and exports in multinational corporations 

Translate for businesses

 Travel abroad to facilitate business deals

 Prepare employees for foreign travel and business dealings

 Study and implement ethical behavior and standards

 Practice cultural sensitivity in business

 Represent your company internationally as a sales representative or consultant