Shravya suvarna

 I am a certified ISO 2700LA and ITIL V4 foundation Course.

Overall 8 plus years of experience . I am ready to join immediately.

O.C. TANNER INDIA PVT. LTD. - Specialist : DATA & technical :  Determine what data is needed to meet the client’s program objectives; define data specifications accordingly for successful launch during the implementation stage and also  provide ongoing support.

• Single point of contact for issues related to Data ,SSO and API and would support UK ,Australia and India.
• Hold clients accountable for secure file transmission, resolution of any data errors, and frequency for the data.  Provide day-to-day data support and maintain a client's program with relation to the data file. troubleshoot errors and offer sustainable solutions.
• Configuration of SSO and onboarding the application and troubleshooting wherever required.
• Configuration of API’s and several others integrations in the API portal Manager

sgs india pvt. ltd - cLIENT RELATIONS: qUALITY MANAGEMENT SYSTEM :Planning of audits for the south regions ,handling  over 500+ clients  for various  standards like ISO 9001:2015, ISO 14001: 2015, ISO 45001, S8000, GMP and IATF.

• Analyze client’s business requirements and process through documents analysis. Also identify and reconcile errors in client data to ensure accurate business requirements.
• Provide application and technical support to Production for CRM tools like certnet. 

Ensure timely raise of concession forms/ cancellation and suspension wherever applicable

Bureau Veritas INdia Pvt .Ltd PVT. LTD : IATF EXECUTIVE: qUALITY MANAGEMENT SYSTEM 

• Single Point of Contact for the standard(IATF) related software ie ACTIS. 
• Training the new joinees on ACTIS , providing acess to the users and any technical related issues on the software ,cordination with ISM team regarding the tickets and work on it accordingly.
• Audit report reviews and closure of findings by coordinating with the auditor and the respective branch offices.

Follow up with auditors in expediting / clearing TS audit reports & 20 day rule adherence / NC closures

TechMahindra Business Services: Customer Relations Advisor- Network complaints Handling all the escalation calls as was part of network complaints department which takes only escalation calls .

• If the complaint is raised against the advisor, then listen to the call recordings , past history of the incidents logged , customer's association with the network and aim for maximum  customer satisfaction with defined SLA .

 eClinicalWorks India Pvt Ltd:Software Specialist - Healthcare 

• Provided technical support, including identifying problem incidents with their subsequent resolutions.
• Fixing EMR Application bugs by implementing SQL queries.
• Extensive communication with division/department managers, associates, and developers for the closure of tickets.
• Post resolving the query , document in detail about the root cause and resolution offered to the clients

B. Sc.  – 2009 - 2012

university of mumbai - Mumbai, India

Specialization Subject: Computer Science

MBA – 2021 – 2023 (Pursuing)

Institute of management technology - Mumbai, India

Specialization: Information Technology Service Management