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Sivaprasad Raveendran

Sivaprasad Raveendran

Senior Application Support Analyst

Technology / Internet

Dubai, دبي

Social

About Sivaprasad Raveendran:

Senior Application Support Analyst with 16+ years of experience supporting mission critical Cards & Payments platforms within Tier-1 banking environments. Proven track record of maintaining 99.98% system availability, managing 24×7 production operations, and resolving high-severity incidents under strict SLAs. Strong expertise in real time transaction monitoring, incident command, root cause analysis, disaster recovery, and compliance-driven operations. Known for calm decision-making, stakeholder coordination, and operational risk mitigation in time-critical environments.


 

Experience

Senior Application Support Analyst with 16+ years of experience supporting mission critical Cards & Payments platforms within Tier-1 banking environments. Proven track record of maintaining 99.98% system availability, managing 24×7 production operations, and resolving high-severity incidents under strict SLAs. Strong expertise in real time transaction monitoring, incident command, root cause analysis, disaster recovery, and compliance-driven operations. Known for calm decision-making, stakeholder coordination, and operational risk mitigation in time-critical environments.


 

Education

Bachelor of Technology graduate in Electronics and Communications Engineering 

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