Sonia Taneja

A resourceful, and focused enthusiast with 12+ years of professional experience in Luxury Automobile, Hospitality,  Real Estate Developers, and their Channel Partners as Customer Relationship Manager, Quality Auditor, Front office Manager, and Regional Sales Manager. Results-oriented with an excellent track record for identifying accelerated growth opportunities with managers, and directors to improve customer satisfaction and assist to grow their business.

Square Yards Real Estate LLC | Abu Dhabi, UAE

Regional Manager | Oct 2021 – Present 

• Responsible for sales and revenue generation for International Property Management.
• Developing relationships with key decision-makers in target organizations for business development.
• Interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business.
• Managing activities pertaining to negotiating / finalization of deals for smooth execution of sales.
• Initiating and implementing process/procedure changes/improvements and ensuring optimal utilization of the available resources.
• Developing plans and value-added solutions designed to assure achievement of agreed to the volume, market share, and profit objectives.
• Analyzing the latest marketing trends and tracking competitor’s activities and providing valuable inputs for fine-tuning sales & marketing strategies. Developing promotional campaigns around major product launches.
• Leading, training & monitoring the performance of team members to ensure efficiency in Sales/Service operations, meeting of individual, and group targets.

Autologix Pvt. Ltd. | Delhi, India

Customer Relationship Manager | June 2020 – July 2021           

• Conduct monthlyplanning and budgeting for the customer relationship department.
• Define customer relationship programs, and key initiatives Service divisions in association with the workshop seniormanagement to achieve customersatisfaction index.
• Analyze customer satisfaction levels and define customer specific plans to ensure delight for all current and prospective customers
• Maintain and monitor customerrelations department KPIs (including CSI).
• Conduct regular reviews of CSI with the management and highlight areas of concern and define an overall actionplan.
• Independently engage with customers to take feedback and drive process improvement especially thosewith low CSI.
• Consolidate best practices across the industries around customer delight and drive new and innovative initiatives

Silver Arrows, Mercedes-Benz Noida | June 2015 – Jun 2020 CRM I Senior Customer Relationship Executive

• Open and distribute incomingregular calls, electronic mails, other material,and co-ordinate the flow of information internally with other departments and organizations.
• Answer telephone and electronic enquiries and relay telephone calls and messages
• Set up and maintainmanual and computerized information filing systems
• Determine and establish office procedures
• Greet visitors, ascertain nature of business and direct visitors to employeror appropriate person
• Record and prepare minutesof meetings
• May supervise and train office staff in procedures and in use ofcurrent CRM software.
• International Dealer Standard audit management

Home and Soul Management Services Pvt. Ltd. | Jan 2013 – Jan 2015 Senior Executive – Operations

Operations Department

• Works on the Real Estate Softwarecalled Pinga e-Pages.
• Validate bookings. Maintenance of Servicetax reports.
• Client paymentmanagement. Co-ordination via all sources
• Management reporting

AdminResponsibilities

• Planning, organizing, providing leadership and controlling administrative functions.
• Providing trainingand development of computer skillsto new team mates.
• Prepare MIS Reports viz. Payroll, Budgets, Accounts, Personnel.
• Supervising and monitoring the work of clerical and administrative staff

MSX Projects (I) Pvt. Ltd. | July 2010 – Dec 2012

Backend Manager

• Works on the Real Estate Softwarecalled Pinga E-Pages.
• Data entry in a software and set reminders of repayment client schedule.
• E-Mail Management, Make the allotment lettersfor clients.
• Weekly reporting to M.D

Spice BPO Limited | Nov 2009 – May 2010 Customer ServiceAssociate

• To attendthe calls of the customers of Dish TV.
• To maintainthe Average Holdingtime of Calls.
• Reporting to Team Leader, and Event Management

• Bachelor of Commerce, Delhi University (2013)
• Diploma in Computer Application from GBA, Delhi (2009)
• Certified Customer Relationship Executive and Relationship Manager from Mercedes-Benz India
• Certificate in Information Communication Technologies from Govt. Institute
• Awarded for Best CRM of the year by Mercedes-Benz.
• Awarded for Highest Sales record in First half of 2022.