Syed Hussaini

• Managing a team of 25 members and setting up internal controls ensuring efficient workflow • Handled about 5 projects based on multiple geo locations involving around 50 personnel • Collaborating with client’s team for preparation of training programs to fulfil their requirements • Interacting with clients on a regular basis to discuss the status of the deliveries, performance of the team, process improvements • Identifying weak/pain areas and formulating corrective action plans • Tracking and monitoring service delivery activities as per the plan and Managing content within the process • Ensuring optimum utilization of team resources and providing management with tracking reports • Monitoring and analyzing the actual performance data and ensuring SLAs are being met

• Managing a team of 25 members and setting up internal controls ensuring efficient workflow • Handled about 5 projects based on multiple geo locations involving around 50 personnel • Collaborating with client’s team for preparation of training programs to fulfil their requirements • Interacting with clients on a regular basis to discuss the status of the deliveries, performance of the team, process improvements • Identifying weak/pain areas and formulating corrective action plans • Tracking and monitoring service delivery activities as per the plan and Managing content within the process • Ensuring optimum utilization of team resources and providing management with tracking reports • Monitoring and analyzing the actual performance data and ensuring SLAs are being met

Bachelors in Commerce