Syed Muzammil Yazdan

I am a seasoned IT System Support Specialist with over 14 years of experience in delivering end-to-end technical support and infrastructure management across enterprise environments in the UAE. My expertise spans a wide range of technologies and platforms, including:

• Windows OS & WinTel Server Administration
• Office 365 & Azure Cloud Services
• Backup Solutions & Disaster Recovery Planning
• ITSM Tools for Incident, Change, and Asset Management
• CCTV & DVR System Configuration and Maintenance
• Antivirus Deployment & Endpoint Security
• User Onboarding and Offboarding Processes

Throughout my career, I have consistently ensured system reliability, optimized performance, and provided responsive support to users across multiple locations. I am known for my hands-on troubleshooting skills, proactive approach to system health, and ability to collaborate effectively with cross-functional teams.

Currently, I am expanding my capabilities into Project Management, actively pursuing certifications and gaining experience in project coordination, stakeholder communication, and task planning to support my career transition.

I hold a Bachelor of Computer Science (BCS) degree from the University of Karachi, where I gained a strong foundation in software development, system architecture, networking, and database management. This academic background has supported my career in IT system support and continues to complement my transition into project coordination and management.