Thanseeha Ali

My professional journey has equipped me with ERP system/Commercial/HR and IT system. At JFMS Group, I not only optimized and customized Zoho ERP systems but also boosted efficiency in financial transactions, vendor coordination, and HR activities. This hands-on experience in managing critical backend processes showcases my strong problem-solving abilities and a keen eye for improving overall system performance. Furthermore, as a Credit Risk Officer, I honed my analytical capabilities by executing detailed credit risk assessments and compiling comprehensive reports on recovery success rates.

Beyond technical proficiencies, my commitment to exceptional customer service and effective communication stands out. During my time at Etisalat, I successfully managed over 50 key COCP accounts, adeptly handling customer emails, escalation calls, and resolving client queries to ensure exemplary customer experiences. This experience underscores my proficiency in stakeholder management and my dedication to a customer-focused approach.

A  highly motivated  and  detail-oriented  professional with experience  in  Commercial operations, Zoho ERP coordination, and HR administration. Possessing a strong background  in  managing  business  processes,  procurement,  documentation,  and  HR support, with a keen ability to streamline workflows and enhance efficiency. With over 4  years of  experience  in  handling  ERP  systems,  financial  transactions,  vendor coordination,  and  IT  functions,  I  have  successfully  supported  organizational operations  by  ensuring  accurate  data  management,  compliance,  and  process optimization. 

Batchelor's Degree in computer science