Therence Chin'o

Results-driven IT Support & Business Operations Specialist with over 5 years of experience in technical support, customer service, and immigration consulting. Adept at diagnosing complex system issues, managing cross-functional environments, and enhancing operational efficiency. Proven track record in client acquisition, CRM optimization, and building strong customer relationships. Skilled in Microsoft Dynamics CRM, Office 365, cybersecurity, and project management.

Immigration Consultant & Sales| Saboun Tourism – Dubai, UAE (Hybrid) | Sep 2025 – Present

• Provide end-to-end guidance to clients on visa and immigration procedures for multiple destinations, ensuring compliance with current regulations and documentation standards.
• Maintain accurate client records and real-time updates using CRM platforms, enhancing transparency and operational efficiency.
• Collaborate with internal travel agents and sub-agents to deliver integrated travel and immigration solutions.
• Stay informed on global immigration trends, travel advisories, and regulatory changes to proactively advise clients.
• Serve both walk-in and remote clients, adapting communication to suit diverse cultural and linguistic backgrounds.
• Assist fresh applicants and experienced travelers alike, offering tailored solutions based on individual needs and travel goals.

IT Support & Business Operations Specialist | Three Choirs Trading (PVT) LTD – Gweru, Zimbabwe | Sep 2021 – Aug 2025

• Manage IT systems and provide IT/administrative support to 50+ staff across multiple departments, ensuring 99% system uptime.
• Perform diagnostics, system upgrades, and network troubleshooting to ensure reliable system performance.
• Manage Office 365 accounts, enforce security protocols, and conduct hardware/software installations.
• Install and configure hardware and software solutions, including Office 365 and Windows Server environments.
• Provide first-level troubleshooting for PCs, laptops, printers, and other office devices.
• Enforce cybersecurity protocols, forecast hardware/software requirements, and optimize IT budgets.
• Reduce system downtime by 30% through infrastructure upgrades (e.g., additional RAM and storage).
• Coordinate vendor relationships and optimize IT procurement planning.

Fitness Trainer | Barberton Fitness Gym – Gweru, Zimbabwe | Mar 2022 – Aug 2025

• Collaborated with gym management to organize fitness challenges and community wellness events, boosting member engagement and retention.
• Delivered personalized strength training and bodybuilding programs to clients of varying fitness levels, achieving measurable improvements in muscle mass, endurance, and overall health.
• Conducted one-on-one and group training sessions focusing on hypertrophy, progressive overload, and proper form to minimize injury risk
• Provided nutritional guidance and recovery strategies aligned with client goals (e.g., bulking, cutting, performance optimization).
• Provide first-level troubleshooting for PCs, laptops, printers, and other office devices.
• Maintained a clean, safe, and motivating gym environment while supporting daily operations and equipment upkeep.
• Built strong client relationships through consistent communication, progress tracking, and motivational coaching.

Acquisitions & Customer Relations Liaison| Prince Computing and Accounting Services – Gweru, Zimbabwe | Oct 2019 – Jul 2020

• Secured new B2B clients and negotiated contracts to expand business partnerships.
• Utilised Microsoft Dynamics CRM to manage the customer pipeline and sales cycles.
• Conducted supplier audits and negotiated improved procurement terms.
• Implemented CRM-based retention strategies, improving customer loyalty.

Digital Marketing Intern | Wuhan University International Office – Wuhan, China | Nov 2018 – Jul 2019

• Boosted program inquiries by 20% through targeted social media campaigns.
• Provided administrative support, including scheduling, database management, and correspondence for international recruitment.
• Assisted with event planning and student communications to support outreach efforts.

Youth Programs Coordinator / Community Organizer La Cruz Community Centre – St. Cloud, MN, USA (Remote)| Aug 2018 – Oct 2019 

• Mentored youth on career development and educational pathways (e.g., organized career workshops).
• Streamlined community programs using digital tools, reducing outreach costs by 15%.
• Coordinated scheduling, volunteer activities, and stakeholder communications; resolved administrative issues in high-pressure settings.

Technician & Sales Specialist | Lex Technology Appliance Store – Gweru, Zimbabwe | Nov 2012 – May 2015

• Delivered hands-on technical support for hardware/software products and provided sales consultations to customers.
• Led local supplier negotiations, cutting procurement costs and increasing sales by 25%.
• Trained staff in technical troubleshooting and CRM-based customer service processes.

• Bachelor of Economics & Management in Marketing – Wuhan University (2015–2019)
• Specialisation in Business Foundations – Wharton School, University of Pennsylvania (2024)
• Specialisation in Business & Marketing Strategies – University of London (2024)
• Specialisation in Human Resources Analytics – UC Irvine (2024)