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Tinotenda Kafesu

Tinotenda Kafesu

Customer services /Front office receptionist

Customer Service / Support

Dubai

Social

About Tinotenda Kafesu:

A front office receptionist and the customer service team are key partners in delivering a seamless and positive customer experience. While their day-to-day tasks may differ, their collaboration ensures smooth communication, quicker problem resolution, and a strong first impression for the organization.

Experience

Greeting and directing visitors, managing calls Handling customer inquiries, complaints, and support
Scope Mostly on-site (physical reception area) Can be on-site or remote (email, chat, phone)
Tools Used Phone systems, visitor logs, appointment calendars CRM systems, help desk software, ticketing systems

Education

Diploma in office administration and management 

Diploma in theology 

 

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