Usman Ahmad

1. I am passionate about creating great dining experiences and excel in training and managing teams to deliver excellent customer service. Several years of experience as a Restaurant Manager have allowed me to develop a broad skill set, from excellent customer service and people management skills to strong budgeting, business development, and marketing skills.

Food & beverage supervisor
Shawarma Vibes
Abu Dhabi, UAE March 2021 – Present
 Ensuring the highest standards of food and beverage service.
 Keeping control of food and labor costs.
 Ensuring Health & Safety and also hygiene procedures & standards are maintained.
 Responsible for training & developing restaurant staff.
 Dealing with and resolving customer complaints.
 Maximizing all business opportunities to drive sales.
 Communicating with the staff to ensure efficient food service.
 Liaising with the Head Chef to discuss and develop the menu.
 Overseeing client bookings & reservations.
 Organizing the daily and weekly rotes for the staff.
 Purchasing and negotiating best prices with trade suppliers.
Catering Manager
Donuts Time
Ajman, UAE
March 2020– March 2021
 Planning menus in consultation with chefs
 Ordering supplies.
 Organizing staff rotes.
 Ensuring that health and safety regulations are strictly observed, and archived.
 Monitoring the quality of the product and service provided
 Keeping to budgets and maintaining financial records.
Cafe Cashier
Silver Spoon
Gujrat, Pakistan
February 2017– February 2019
 Take customer orders at the counter.
 Receive payments and manage credit card and cash operations.
 Make reservations for customers and receive food checks from waiters or customers.  Appeal to impatient customers, especially during rush hours.

Matriculation
IMCB F/10-3
Islamabad, Pakistan
January 2010 – January 2012