Vishnu Anora Peruvaniyil

Results-oriented Order Management Specialist with 7 years of experience in multinational companies based in JAFZA, Dubai. Proven track record of efficiently managing the order fulfilment process, optimizing inventory levels, and ensuring customer satisfaction. Seeking to leverage expertise in order management and supply chain operations to contribute to the success of a dynamic organization.

I have over nine years of comprehensive experience in supply chain management and logistics coordination within the UAE, specializing in import and export operations. My roles have encompassed:

Documentation Expertise: Proficient in preparing commercial documents and coordinating import and export documentation for shipment clearance. Experienced in handling BOE, Declaration Certificates, and Certificates of Origin through Dubai Chamber portal.

Logistics Management: Managed end-to-end logistics processes from purchase order entry to delivery, ensuring adherence to local and international regulations. Utilized ERP systems (SAP-SD & MM) for accurate order processing, shipment tracking, and documentation management.

Supplier and Customs Liaison: Established and maintained effective relationships with customs officials, freight forwarders, and suppliers to ensure efficient cargo movement and timely delivery. Negotiated freight terms and coordinated with air, sea, and courier companies for optimal cargo routing.

Customer Service Excellence: Provided exceptional customer service by resolving order discrepancies promptly and maintaining proactive communication with customers regarding order status and potential delays.

Hands-On Operational Skills: Managed transportation arrangements, coordinated with transporters for cargo pickup and delivery, and ensured compliance with shipping regulations. Developed strong knowledge of import and export procedures for both air and sea cargoes.

Relationship Building: Built strong relationships with stakeholders to streamline shipment processes, reduce lead times, and optimize logistics operations.

MSc Logistics, Procurement and Supply Chain Management

• Birmingham City University (BCU), Birmingham, UK
• January 2023 - January 2024
• Specialized in advanced logistics, procurement strategies, and supply chain management practices.

MBA in Marketing

• Kalpataru Institute of Technology and Management, VTU University, Karnataka, India
• May 2013 - November 2014
• Developed expertise in marketing strategies, consumer behavior analysis, and brand management.

BBA in Human Resource Management

• Sree Narayana College, University of Calicut, India
• April 2010 - August 2012
• Acquired foundational knowledge in human resource practices, organizational behavior, and personnel management.