About Wessam Mallouhi:
✔I worked in a lot of companies in Syria and in Saudi Arabia and got more than 4 years of experience in IT Domains like IT Service Desk, and technical support.
✔I’m interested in an IT Support Engineer or Microsoft System Admin role in a respected company that makes me develop my skills and learn new things because my passion for computer science and the IT world leads me to get new skills Like :
Team player, pro-active, collaborative, organized, interpersonal skills, strategic thinking, decision-maker, analytical skills, Adaptability, Customer service, Leadership, Planning, Reporting skills, communication skills, problem-solving, work under pressure, Fast learning, and I am eager to learn and get more.
Experience
IT Service Desk SupportIT Service Desk Support
SAIT Tech · Full-timeSAIT Tech · Full-timeFeb 2019 - Jul 2021 · 2 yrs 6 mosFeb 2019 - Jul 2021 · 2 yrs 6 mosRiyadh, KSARiyadh, KSA
• Installing and upgrading operating systems and computer software
• providing End-user assistance with technical issues
• Resolved level 1 issues for employees through raising tickets in the system by SLAs
• Applying operating system updates, patches, and configuration changes.
• Monitor system performance and log relevant incidents and service requests in the ticketing system.
• Provide level 1 support to issues related to windows server configuration, maintenance and management (ADDS, DHCP, DNS, IIS, WSUS, WDS, FMOS, etc.)
• Provide support for active directory such as adding users, group policies, etc.
• Assist employees with changes to Administrator Accounts, Passwords and Domain Privileges in Active Directory as required
• Troubleshooting networking and connection issues
• Technical support for computers, laptops, printers and scanners
• Remote assistance support
Education
- Bachelor’s in Information Technology / Syrian Virtual University (SVU) / 2009-2014
- Diploma in Computer Engineering / Al-Baath University / 2006-2008
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