Winnie Atieno Agolla

Polished administrative and operations professional with 10+ years of experience supporting executives, managing front-officefunctions, and coordinating high-volume service environments across hospitality, government services, events, and communityplatforms. Skilled in executive administration, scheduling, documentation, reporting, and cross-department coordination toensure organized and efficient operations. Recognized for delivering service excellence, strong stakeholder communication, andeffective workforce support, including onboarding coordination and staff assistance. Known for professionalism, discretion, andthe ability to remain solutions-focused in fast-paced, multicultural environments. Seeking to contribute strong administrativeand operational support within a stable, growth-oriented organization. 

Guest Service Agent – Ecos Hotel Al Furjan Dubai, United Arab Emirates | Nov 2024 – July 2025

 Managed 70–150 guest interactions daily, ensuring smooth check- ins, inquiries, and service recovery, contributing toconsistently high satisfaction ratings. 

 Managed reservations, billing, and guest records through Opera Cloud, improving accuracy and reducing processing errorsby 20%. 

 Promoted premium hotel services, contributing to a 10% increase in up sell revenue. 

 Coordinated communication between front office, housekeeping, and F&B teams, reducing service delays and improvingresponse times by 15%. 

 Supported leadership with administrative tasks and documentation, strengthening operational consistency during peakoccupancy periods. 

Community & Public Events Facilitator – Volunteer.ae / Community Development Authority (Part-time)Dubai, United Arab Emirates | Apr 2022 – Apr 2023

 Coordinated registration and guest flow for 15+ large-scale events, managing up to 500+ attendees per event throughstructured queue systems, reducing wait times by up to 40%. 

 Oversaw volunteer teams and task allocation, ensuring smooth event execution and maintaining 95% on- time programdelivery. 

 Monitored safety, logistics, and real- time issue resolution, preventing operational disruptions and improving attendeesatisfaction. 

 Managed reporting, attendance tracking, and stakeholder communication, supporting accurate post- event evaluation. 

 Facilitated community engagement activities, ensuring inclusive participation and positive experiences for diverse groups. 

Visitor Experience Supervisor – Expo 2020 Dubai (Fixed contract)Dubai, United Arab Emirates | Sept 2021 – Apr 2022

 Supervised and trained teams across 10+ educational program topics, ensuring consistent, high- quality visitor engagement. 

 Oversaw the delivery of 150+ university tours daily, maintaining accuracy, safety, and service excellence. 

 Coordinated educational university programs, stakeholder engagements, and leadership activities across the Expo site, ensuring smooth scheduling and delivery. 

 Acted as a liaison between leadership, operations, HR, and external partners to support daily program delivery. 

 Coordinated onboarding and workforce support for school program teams, supporting new staff training and orientation incollaboration with HR and operations. 

 Conducted daily briefings, managed schedules, monitored KPIs, and ensured compliance with operational standards. 

 Maintained high service quality and professionalism in a high- pressure, multicultural environment.

Executive Administrative Assistant / Client Support – Blue Wave Swimming Services (Fixed contract)Dubai, United Arab Emirates | Sept 2020 – Aug 2021

 Enhanced executive workflow efficiency by 25% by managing calendars, scheduling, travel coordination, and confidentialcommunication with accuracy and discretion. 

 Delivered high-quality administrative and customer service support in a fast-paced service environment, contributing to a25% improvement in client satisfaction. 

 Prepared reports, performance summaries, and operational updates for senior management to support planning anddecision- making. 

 Coordinated class schedules, instructor assignments, and online bookings, reducing scheduling conflicts by 20%. 

 Collaborated with management on cost-saving initiatives, operational planning, and customer experience improvements, contributing to overall business growth. 

 Digitized and maintained confidential client case files, reducing processing time by 30%. 

 Introduced workflow and wellness initiatives that increased productivity by 12% and reduced administrative errors by 3%. 

Accommodation Supervisor / On-boarding Administrator – TadbeerDubai, United Arab Emirates | Oct 2018 – Aug 2020

 Oversaw accommodation operations and onboarding support for 300+ employees across 20 housing units, ensuringcompliance, cost efficiency, and high service standards. 

 Supervised 18 staff, maintaining operational consistency, service quality, and timely resolution of employee housingconcerns. 

 Coordinated vendors, maintenance teams, documentation, scheduling, and ERP records to ensure accurate tracking ofoccupancy, maintenance requests, and movement logs. 

 Managed onboarding and offboarding processes in alignment with UAE labor regulations, ensuring smooth and compliantstaff transitions. 

 Collaborated with HR and operations teams to deliver timely inductions, accommodation orientations, and contract- alignedonboarding/offboarding. 

 Negotiated and secured supplier contracts, reducing annual accommodation supply costs by 20%. 

 Established an in- house maintenance team, cutting repair and maintenance expenses by 50% and improving responsetimes. 

 Streamlined onboarding procedures, enhancing new- hire integration and overall employee experience. 

Executive Assistant – Greatminds Global ConsultantsNairobi, Kenya | Mar 2015 – Sept 2018

 Provided high- level executive and administrative support to senior leadership across corporate and multinationaloperations. 

 Managed complex calendars, travel arrangements, meetings, and confidential communications for executives andleadership teams. 

 Led end- to- end administrative and operational activities for an immigration consultancy, ensuring compliance and efficientcase management. 

 Oversaw documentation, regulatory compliance, and record management within a policy- driven environment. 

 Prepared and processed immigrant and non- immigrant work permits and special passes applications with accuracy andregulatory compliance. 

 Coordinated client communications, consultations, scheduling, and case updates with discretion. 

 Liaised with government agencies, legal partners, and external consultants to support complex immigration processes. 

Professional Diploma Business Management 

Diploma in Project Planning & Management