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Yazan Al Shoumari

Yazan Al Shoumari

IT SUPPORT
Dubai, دبي
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About Yazan Al Shoumari:

Highly motivated and dedicated engineer with +4 Years of experience in the IT and Software industry. Specialized in IT infra-structure, Technical support, Windows and Linux administration, WordPress website development, and in-depth SEO experience. Looking for a challenging role in a reputable company in order to contribute to its growth and gaining knowledge in the field.

Experience

APRIL 2022 – MAY 2022
IT SUPPORT, MINISTRY OF CLIMATE CHANGE AND ENVIRONMENT – Dubai, UAE
(Temporary Contract for Two Months)
• Maintain streamlined operations by resolving IT issues, providing professional IT
support, identifying user issues, diagnosing problems and delivering workable solutions
via ticketing system, phone, email, or desk.
• Overseeing the installation of hardware and software including printers, PCs and OS’s
• Ensure smooth ministry systems process by connecting the employees or customers
with developers and manage their issues
• Managing and Preparing meeting rooms devices
BUSINESS SECTOR: Ministry of climate change is the government agency in UAE witch interesting in
environmental issues, locally and internationally, and on the other hand, seeks to expansion in the
perception of the value of environmental element in the overall development in the UAE
3
JANUARY 2020 – FEBRUARY 2022
IT SPECIALIST / HELP DESK, BACC ASSOCIATION – SYRIA
• Guarantee organized and smooth team operations by handling and solving technical
problems as helpdesk support and providing all IT services like “monitoring &
maintaining the computer systems & networks and installing and configuring new
hardware equipment (Servers, Computers & Printers)”
• Provide stability to the environment by maintaining and doing server administration
Linux & Windows Servers, Domain Controllers, File Servers and DNS Servers.
• Enhance online presence of the organization by managing company WordPress websites
and increasing their performance, UI/UX and SEO scores.
• Boost future endeavors by writing manuals and instruction documents for the full infrastructure
and systems.
BUSINESS SECTOR: BBAC ASSOCIATION is an international network designed to support children and
consists of over 150 researchers, academics and professionals – Supported and funded from UN
MARCH 2020 – JANUARY 2022
WORDPRESS DEVELOPER / SEO SPECIALIST, MATCHED TARGET – SWEDEN
• Increase overall company online efficiency by fully building and working on all company
WordPress websites like “matched.se, medknow.net, 2mcairogate.com, mtdm.se and
a7bbab.com” and managing the QA process of those sites.
• Prospect and drive entire SEO process for company websites which resulted in 25%
increase in organic traffic by applying SEO best practices, using external SEO audit tools,
maintaining Google search console healthiness and enhancing website performance.
• Manage the creation of all social media graphic and video materials ensuring accurate
and timely reconciliation of deliverables.
BUSINESS SECTOR: MATCHED TARGET matched.se is a programmatic advertising network and a software
development firm specialized in developing web applications and portals
MARCH 2019 – JANUARY 2020
IT HELP DESK / WEBSITE MASTER, SYRIAN VIRTUAL UNIVERSITY – SYRIA
• Achieve 95% resolved rate IT issues within the SLA time frame by providing professional
IT support and helping in fixing all kind of technical problems.
• Maintain and manage the installation of hardware and software including printers, PCs
and OS’s
and managing the university Linux and Windows servers.
• Ensure smooth system process by fully managing the online educational ERP system that
contains students’ accounts, roles & permissions, educational data by handling both
server management and application management & configuration.
BUSINESS SECTOR: THE SYRIAN VIRTUAL UNIVERSITY (SVU) is an accredited state university and the
leading online university in Syria
4
JANUARY 2018 – JANUARY 2019
IT TECHNICAL SUPPORT / SOCIAL MEDIA SPECIALIST, FUTURE SOLUTIONS – SYRIA
• Maintain technology equipment, installing, repairing, and upgrading all corporate
hardware and equipment (laptops, printers, routers and local network)
• Slashed social media marketing cost 20% by adjusting the social media strategies and
enhancing graphic and video materials while ensuring the continuation and
enhancements of services.
BUSINESS SECTOR: FUTURE SOLUTIONS is an IT/Software Solution and services company that provides
services in the following fields: Hosting, Website development, Graphics designing, SEO and Mobile
Apps
FEBRUARY 2017 – JANUARY 2018
QA / WORDPRESS WEBSITE DEVELOPER, GRAND LEVEL – SYRIA
• Build websites for company clients using WordPress with focus on SEO best practices on
aggressive timeline.
• Apply SEO best practices and maintain website healthiness by monitoring and solving all
Google search console issues and enhancing website performance which resulted in 25%
increase in websites traffic.
• Participate in Quality Assurance process to ensure best quality
• Provide Training in Web development (HTML, CSS, JavaScript, XML) for new team
members
BUSINESS SECTOR: GRAND LEVEL INC. is a digital agency specialized in providing online and digital
services for SMEs.


AUGUST 2016 – SEPTEMBER 2021
WORDPRESS WEBSITE DEVELOPMENT, FREELANCE
• Developed WordPress websites with focus on performance and SEO.
o Sample website projects (ma7room.com/,
gulf4cars.com/, hnauae.com/,
ma7room.com, grandlevel.com/, senser.
com)
• Graphic design and Video animation
MARCH 2015 – JUNE 2016
SOCIAL MEDIA MANAGER, AYNA CORPORATION SY – SYRIA
• Manage Arabic Facebook page with 3.2 million followers
• Create and social media graphic materials and videos
• Manage Facebook Ads
BUSINESS SECTOR: AYNA CORPORATION SY is an omni-channel marketing platform for SMEs.

Education

march 2017 - SEPTEMBER 2019

Masters of Business Administration, Virtual University - SYRIA 

 

SEPTEMBER 2010 – SEPTEMBER 2016

Bachelor of Computer and Automation Engineering, Damascus University – SYRIA

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