DIB Jobs in United Arab Emirates

The AVP – Service Excellence & Escalation Management is responsible for strengthening DIB's ability to anticipate, manage, and resolve high-severity customer-impact issues. The role leads cross-functional escalation management (SWAT), drives rapid response during service breakdow ...

This role owns the definition, integration, and interpretation of customer intelligence across all customer touchpoints. The role goes beyond analytics execution to define how the bank understands customers. · The job is accountable for establishing and leading the enterprise-wid ...

The role involves working with team members to achieve team KPIs including League table ranking and Fee Income. The successful candidate will develop a pipeline of Sovereign, Quasi-Sovereign, Corporate & FI accounts to be targeted and work with the relevant relationship teams to ...

OverviewEnterprise Customer Impact & Readiness FrameworkDesign, implement, and own the Customer Impact & Readiness Framework, defining how customer-impacting changes are identified, assessed, and governed.Establish clear criteria for what constitutes a customer-impacting change a ...

A leading bank in the UAE is seeking a skilled professional for banking operations focused on reconciliation. This role includes ensuring compliance with UAE Central Bank policies, handling high-risk transactions, and improving processes for service quality. Candidates should hav ...

This role involves designing and implementing the Customer Impact & Readiness Framework to identify and govern customer-impacting changes across IT and non-IT initiatives. Key responsibilities include establishing criteria for what constitutes a customer-impacting change, · Defin ...

A leading financial institution in Dubai is seeking an experienced Change Management professional to design and implement a Customer Impact & Readiness Framework. Candidates should have at least 6–8 years of experience in change management or related roles, with a strong understa ...

Provide legal support and services to internal clients on the best possible legal structure of a transaction. · ...

To lead and drive foreign exchange (FX) business development across Consumer Banking by supporting Relationship Managers, · Branch front line Staff,and Wealth teams with expert FX advisory,and portfolio activation strategies. · ...

Lead ICOFR requirements in the Bank responsible for leading LOD2 monitoring testing review and reporting of Internal Controls over Financial Reporting in DIB Lead on risk assessment & testing of controls design in line with the best practices for a Banking institution Identify fi ...

Owns the design and governance of DIB's service delivery model and experience standards across all customer channels. · ...

The Senior Manager is responsible for defining and operationalizing the bank's customer segments. This role leads the end-to-end segmentation strategy for affluent and high net worth customers. · ...

To provide strategic support and recommendations using data driven insights for the department and other key stakeholders by ensuring operational excellence and regulatory compliance. · ...

A major banking institution in Dubai seeks a Customer Intelligence leader to define and oversee the enterprise-wide customer analytics framework. This strategic leadership role emphasizes transforming fragmented customer data into actionable insights to drive decision-making acro ...

+ The Unit Head of Resolution Hub will lead the resolution hub comprising complaints & resolution units and service excellence & escalation management team. · +Own end-to-end resolution of complex high-risk escalated customer issues ensuring clear accountability timely closure qu ...

The Reconciliation Officer will ensure UAE Central Bank, Nostro and GL Accounts reconciliation are carried out as per agreed SLAs. · Ensure all reconciliation processes such as balancing, reconciliation and exception management are carried out. · Raise timely alerts to concerned ...

To execute structured liabilities retention, win-back and cross-sell activities for salary transfer and liabilities-only customers, with direct accountability for reducing attrition, preserving balances, and supporting sustainable portfolio growth. The role requires proactive cus ...

Develops and implements DIB's customer management framework, ensuring alignment between segmentation strategy, lifecycle journeys and customer-contact governance. Translates strategic priorities into operational lifecycle logic to enable consistent, customer-centric engagement ac ...

Senior Manager – Liabilities Retention Role Overview: · To establish, lead and continuously evolve the Liabilities Retention Unit with full strategic accountability for attrition reduction, salary transfer win-back and preservation of liabilities balances. · Design and implement ...

To develop manage and enhance liabilities products and propositions across CASA and deposits ensuring delivery of strategic growth objectives through product innovation lifecycle management revenue optimization and cross-functional execution. · ...