DIB Jobs in United Arab Emirates

To assist in cards product management function by providing advanced offers & services to cards customers · Minimum diploma / Bachelor degree · ...

Job Description · To assist in providing legal support and services to internal clients on the best possible legal structure of a transaction. · Participate in negotiation with counterparties. · ...

The Manager – Customer Journey Governance role involves reviewing journey blueprints to ensure alignment with lifecycle triggers and segment propositions. · Review journey blueprints and ensure they align with lifecycle triggers and segment propositions. · Validate business, digi ...

A leading financial institution in Dubai seeks a candidate to own the design and governance of its service delivery model. You will define frameworks that translate the bank's customer promise into measurable service experiences across all channels. The ideal candidate should hav ...

The Customer Intelligence & Insights is accountable for establishing and leading the enterprise-wide customer intelligence capability for DIB. This role owns the definition, integration, and interpretation of customer intelligence across all customer touchpoints — digital, branch ...

ResponsibilitiesCoordinate with the internal customers (the CRM & RM) in all related contracting issues. · Prepare the Technical Capability Reports (TCR) · Prepare the Project Analysis reports (PAR) · Visit the projects financed by DIB periodically to check the progress of the pr ...

To ensure that all Deals / Transactions are within the approved limits. · To monitor proper and complete filing and updating of all records at all times enabling easy retrievals from the Archives. · ...

To provide strategic support and recommendations using data driven insights for the department and other key stakeholders by ensuring operational excellence and regulatory compliance. · Develop, maintain and update team performance periodic reports and dashboards for the Head of ...

Responsibilities · Ensure UAE Central Bank, Nostro and GL Accounts and system to system data reconciliation are carried out as per agreed SLAs, bank's Policies, and operational Guidelines in adherence to Key Controls in place to keep age of outstanding within the agreed threshol ...

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A major banking institution in Dubai seeks a Customer Intelligence leader to define and oversee the enterprise-wide customer analytics framework. This strategic leadership role emphasizes transforming fragmented customer data into actionable insights to drive decision-making acro ...

The AvP – Unit Head, Customer Platform Strategy will establish and lead governance routines for all customer-impacting platforms and channels. · Evaluate new enhancement requests to ensure alignment with customer-journey priorities and CoCE design principles. · Define and enforce ...

++Support in the daily execution of middle office controls with a strong focus on data accuracy reconciliation and routine reporting. · ...

+ The Unit Head of Resolution Hub will lead the resolution hub comprising complaints & resolution units and service excellence & escalation management team. · +Own end-to-end resolution of complex high-risk escalated customer issues ensuring clear accountability timely closure qu ...

The Senior Manager – Affluent & High Net Worth Segment Strategy & Propositions is responsible for defining, shaping, and operationalizing the bank's Affluent and High Net Worth customer segments. · ...

Key Responsibilities · Ensure timely reconciliation of UAE Central Bank, Nostro and GL Accounts with system to system data according to agreed SLAs. · Manage balancing, reconciliation and exception management processes within specified timeframes to deliver error-free results. · ...

Coordinate with internal customers in contracting issues Prepare technical capability reports Visit projects financed by DIB periodically Arrange regular meetings with internal customers Update unit head on progress of projects Discuss all information with CRM CFD Report warning ...

A leading financial institution in Dubai is seeking an experienced Change Management professional to design and implement a Customer Impact & Readiness Framework. Candidates should have at least 6–8 years of experience in change management or related roles, with a strong understa ...

Leads the design and implementation of DIB's customer management framework ensuring alignment between segmentation strategy lifecycle journeys and customer-contact governance. · ...

The Unit Head of Resolution Hub will lead the Resolution Hub and be responsible for resolving complex customer issues. They will establish escalation frameworks and ensure resolution outcomes balance customer fairness, operational feasibility, policy alignment, and risk considera ...