Territory Manager - dubai - DHL Group

    DHL Group
    DHL Group dubai

    6 hours ago

    Description

    YOUR PROFILE
    Excellent communication skills in English; knowledge of Arabic is a distinct advantage
    35 years hard core sales experience
    Good interpersonal understanding & presentation skills
    Excellent organizational skills including ability to prioritize workload
    Demonstrated ability to use initiative/judgment to solve job related issues
    Strong problem solving capability
    Excellent Selling Skills in a complex sale environment
    Good networking negotiation skills and strong ability to impact and influence
    Experience in a segmented service industry air express industry or freight forward industry highly preferred
    Education Level
    Degree/Diploma in business or related fields would be advantageous

    COME JOIN THE WORLDS MOST INTERNATIONAL COMPANY

    A company that pioneered crossborder express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

    DHL UAE is the recognized market leader in Express logistics and an Employer of Choice ranked consistently as Great Place To Work in the UAE.

    Join our team and discover how an international network thats focused on service quality and sustainability is able to connect people and improve lives through the power of global trade.

    And not just for our customers but for every member of our team too. To learn more about our culture motivated people and our purpose please visit THE ROLE

    A Territory Manager is responsible for the revenue generated from a geographicallyassigned sales territory (or business portfolio) through servicing and retention of existing cargo customers and targeting new business opportunities.


    YOUR TASKS
    Act as an ambassador for DHL at all times and attend to customer needs in a professional friendly and courteous manner
    Ensure that a high level of professional rapport is developed and maintained with all customers
    Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
    Manage all customerrelated information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
    Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers relationship
    Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met.
    Ensure that customers prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a renegotiation takes place
    Develop and implement an approach to secure competitors and prospects business in the shortest time possible.
    Establish Prospects pipeline to support this approach and target them accordingly
    Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
    Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
    Monitor customer performance loyalty and satisfaction to measure success business fluctuation and possible business at risk.
    Take appropriate corrective action internally and/or with the customer
    Required Experience
    Manager
    #J-18808-Ljbffr

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