Executive Assistant - dubai - FIVE Hotels & Resorts

    FIVE Hotels & Resorts
    FIVE Hotels & Resorts dubai

    1 day ago

    Description
    An Exhilarating Opportunity

    Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.

    Join the FIVE Tribe - and Get Ready to Make Waves.
    The Candidate
    A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A 'Can-Do' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

    Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational.

    Joining our Executive Office Team as an Executive Assistant will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations.

    Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights
    What We're Looking For

    Our ideal candidates will possess a solid background in training and quality management, as well as room operations, underpinned by knowledge of Forbes standards.

    This expertise is crucial for elevating service quality and guest satisfaction within our luxury setting.

    Demonstrable success as an Executive Assistant within a luxury hospitality environment, adept at managing high-volume operations with grace and efficiency.

    Strong hotel operational knowledge and hands‑on hospitality expertise, ensuring that strategic decisions, guest communication, and service standards are fully aligned with operational realities.

    An organized and structured approach to work, with the ability to establish, implement, and continuously refine clear SOPs that drive consistency and operational excellence.

    Outstanding ability to manage multiple projects, prioritise tasks, and meet tight deadlines without compromising quality.

    Excellent communication and listening skills, capable of building strong relationships and effectively conveying information across all levels of the organisation.

    A key aspect of this role is professional written guest communication, requiring exceptional English writing skills, the ability to formulate clear and well‑structured messages, and a refined sense for tone and positioning depending on the situation.

    Strong critical thinking skills, with the ability to assess complex situations, anticipate challenges, analyse root causes, and make sound, well‑reasoned decisions.

    A proactive, hands‑on leadership style, complemented by a positive, 'can‑do' attitude and the ability to infuse fun and enthusiasm into the workplace.

    A deep‑seeded passion for delivering unparalleled guest services, with a commitment to exceeding guest expectations at every turn.
    An innovative thinker with the ability to identify and implement creative solutions, taking full ownership of responsibilities.
    A solid understanding of industry regulations, ensuring compliance and operational integrity.
    Fluency in English (both written and spoken) is essential, with additional language skills highly regarded.
    Key Responsibilities
    Spearhead all operational facets to significantly boost service quality and guest satisfaction. Implement innovative and effective operational strategies to ensure the highest standards of luxury service.
    Oversee and elevate written guest communication standards, ensuring all correspondence reflects professionalism, clarity, emotional intelligence, and brand‑appropriate tone.

    Actively engage in the formulation and execution of departmental strategies and action plans, ensuring they align with the overarching goals of the resort.

    Your role is pivotal in translating vision into reality, driving operational excellence across all departments.
    Establish, document, and continuously improve SOPs to create structured, efficient, and sustainable operational processes across departments.
    Deliver clear, consistent, and motivational messages about departmental objectives to achieve targeted outcomes. Your communication skills will bridge the gap between strategy and execution, inspiring your team to excel.
    Work closely with department heads to ensure seamless implementation of strategies and action plans. Your role is crucial in fostering a collaborative environment that aligns departmental efforts with the resort's strategic vision.
    Maintain a prominent presence among guests to gather firsthand feedback on service quality and satisfaction levels. Your approachability and proactive engagement are key to enhancing the guest experience.
    Apply strong critical thinking and operational insight to resolve challenges effectively, ensuring swift, thoughtful, and guest‑centric solutions.
    Champion the continuous improvement of guest experiences by incorporating feedback into actionable strategies. Your commitment to excellence will drive the evolution of service standards.
    Set clear goals and expectations for your team, utilising performance reviews to ensure accountability and foster professional growth. Your leadership will cultivate a high‑performing team dedicated to operational excellence.
    Conduct regular progress reviews with department heads, ensuring alignment with goals and timely execution of strategies. Your oversight will ensure consistent advancement and achievement.
    Keep the Hotel General Manager informed about operational achievements and challenges, ensuring transparent communication and strategic alignment.
    The Team
    'FIVERs' are Cultured yet Chic, Confident yet Self‑Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct 'Vibe at FIVE' and apply it to create Insta‑Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like‑Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next‑Level Potential.
    Sustainable Indulgence at FIVE

    FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE‑based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I‑REC) for achieving 100% renewable electricity for 2022.

    The company's Science‑Meets‑Styled 'Sustainable Indulgence' Ethos has led to a completely LEED Platinum‑certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings.

    FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification.

    FIVE illustrates its Commitment to making 'Sustainability without Compromise on Luxury Living' central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C).

    These Achievements highlight FIVE's Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
    An Equal Opportunity Employer

    The FIVE Tribe represents over 70 nationalities across its over 1500 'FIVERs.' FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal‑Opportunity Employer.

    Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.

    Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

    About FIVE Hotels and Resorts
    FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique.

    Our Growing Portfolio of Lavish Destinations is the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE.

    Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next‑Level Experiences at FIVE's award‑winning Hotels, Dining Concepts, and 360‑Degree Immersive Nightlife Venues.

    As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.


    Find out more here:
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