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- Dispatch Deliveries and Schedule Support
- Capture and Triage new
- Prepare for Support Delivery Projects & presentfindings to Customer Success Account Managers (CSAM)
- Generate a
- Meeting Prep and Post MeetingActivities: action post meeting items as directed by CSAM, trackprogress and provide updates to CSAM
- Developa good level of process & product knowledge to speakintelligently to customers and successfully address specificobjections
- Clearly document and track qualitativefeedback and quantifiable measurements Last updated: December 9,2020 2
- Initiate steps through appropriate communicationchannels to address customer concern
- Ensure a high levelof professionalism during all interactions with customers
- Collaborate with cross functional teams and managementto drive a superior customer experience
- Follow guidancefrom more senior staff, as needed
- Follow establishedprocedures
- Prepare quotes for contract renewal andRFP/RFI responses
- Maintain quote documentation withaccurate pricing and configurations
- Ensure the integrityof client information maintained in the databasesystems
Sales Support Specialist - Dubai, United Arab Emirates - Concentrix
Description
About the job
Verifycustomer entitlements vs contract:
review customer set-up insystems, validate users, updates systems, and input customerinformation
Program Deliveries:
Validate contract credits, create dispatch insystems, communicate dates, manage scheduling and rescheduling
Support Needs:
Create supportneeds based on recommendations and align to a delivery project
Support Project Proposal Summary:
Create a deliveryproject in systems
Renewal ProcessSupport:
Do standard customer research to be used during therenewal process by CSAM
Reactive Support Governance:
Track and manage case histories and ensure expected SLA/outcomesmet for and assist with high impact escalations