Customer Service Representative - Al-Ayn, United Arab Emirates - Redford Recruiters & HR Consultancy

Redford Recruiters & HR Consultancy

Verified Company

Al-Ayn, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

We are looking to hire a

Customer Service Representative for one of a

High class outlet located in

Al Ain, Abu Dhabi.
To qualify for this position, you should have

at least 2 years of previous experience as a CSR in the Food & Beverage Industry. It is an immediate start.

Responsibilities:

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements:

Gender:
Male/ Female

Experience:2 years in the Food & Beverage industry

Other:

Proven customer support experience or experience as a client service representative
Track record of overachieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively

Benefits:

Salary:

TBD

Other benefits:
Will be discussed in the interview

At least 2 years experience required working as a CSR in Food & Beverage Industry.