F&b Reservations Supervisor - Abu Dhabi, United Arab Emirates - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Position:
F&B Reservations Supervisor (Full time #535028)

Property / Office:
Emirates Palace, Abu Dhabi

Location:
Abu Dhabi, United Arab Emirates

Responsibilities:

Responsible for all administrative work related to Group Reservations and Private events in the F&B department liaising with Outlet /General Managers.
To be a hotel representative for preevents meetings, daily event management and post event evaluations.
To lead resort site visits, prepare customized event proposals and contracts, creating events orders, designing custom menus and generating sales revenue reports.
Contracts live entertainers as required, inclusive of booking of flights, arranging entertainers' permits, accommodation and any other related activities.
To generate future sales revenue by rebooking corporate and social groups.
Maintains document systems and file/stores documents in accordance with Emirates palace Mandarin Oriental procedures.
Flexibility to work to demands of the business including rotational shifts.
Actively demonstrate and comply with Emirates palace Mandarin Oriental IT security and compliance policy
Any other duties as may reasonably be requested by the management.
Acts as a first point of contact of the restaurant reservations team.
Proactively identify responsibility for solving problems.
Ownership for own personal performance and development.
Conduct performance evaluation to restaurant reservations agent and deliver coaching as necessary.
Record and monitor individual and team's performance and able to create action plan to be presented to the F&B management.
Monitor individual and team's tasks are up to date.

Requirements and qualifications

Holds a Diploma in Hotel Management or relevant course
Previous experience in high end customer service role and dealing directly with customers face to face and over the phone
Communicates effectively with various customer profiles to deliver their expectations
Demonstrates advance knowledge in Microsoft Office
Demonstrates good knowledge of a table management/reservation system.
Guestfocused and passionate in food and beverage service
Team player and ability to direct others

Advertised: 11 May 2023 Arabian Standard Time

Applications close: 30 Jun 2023 Arabian Standard Time