Retail Sales Executive - United Arab Emirates - Emirates Integrated Telecommunications Company

    Emirates Integrated Telecommunications Company
    Emirates Integrated Telecommunications Company United Arab Emirates

    1 week ago

    د.إ54,000 - د.إ90,000 (AED) per year *
    Description
    Description

    Key Accountabilities 

    • Explain features / benefits to do comparative selling, service recommendations and demonstrate products. 
    • Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked.
    • Achievement of sales targets.
    • Issue payment and receipts for sales &services, ensuring accuracy of transactions and data input.
    • Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve.
    • Ensure stock and cash assigned to without any discrepancies.
    • To ensure effective completion of customer and process related tasks including:
      • Document verification
      • Complete sales transaction
      • Cx technical and service Onboarding
      • Account changes, migration, upgrades, downgrades
      • Technical "usage" support in the form of "how to"
      • Self-care registration
      • Self-serve assisted support.
      • Pay bills, complete recharge.
      • Resolve billing disputes or errors.

    Experience:

    • Ideally retail experience or customer service role in telecom industry.
    • Good understanding of telecom and data products and services. 

    Qualifications:

    • Minimum high school certificate for UAE Nationals and diploma for Expats.

    Skills:

    • Computer literacy (Word, Excel, Outlook)
    • Highly self-motivated and able to act on own abilities. 
    • Effective listening skills that deliver against customer needs
    • Passion and motivation for overachieving against KPIs without compromising customer service.
    • Great at networking and building genuine and productive relationships. 
    • Interest in and awareness of technology mobility within local area
    • Working collaboratively 
    • Influencing and persuading 
    • Delivery of results 
    • Focusing on the customer 
    • Strong communication skills (both written and spoken) in at least English and ideally Arabic/other languages.
    * This salary range is an estimation made by beBee
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Retail sales executive