Customer Service Agent - Dubai - United Arab Emirates (UAE)

About the Client: Shuraa's client is a luxury Airbnb business managing high-end holiday homes in the heart of Dubai. They are looking for a friendly, customer-oriented, and well-presented Guest Service Assistant to support their Guest Service Agents and ensure an exceptional expe ...

JOB PURPOSE · The purpose of this role is to professionally interact with the customers and fulfil their enquiry directly or communicate the customers' need to the appropriate resource within the company in a timely and accurate manner. · The Customer Service Agent is expected to ...

About the Role: · We are seeking a highly motivated and customer-focused Client Services Agent fluent in English, Arabic, and Russian to join our growing team. The ideal candidate will play a key role in delivering exceptional service experiences, ensuring every client interactio ...

Address customer inquiries with precision and empathy, ensuring each interaction leaves a positive impression. · Respond to customer inquiries via phone, email, chat, or social media. · Handle customer complaints, provide appropriate solutions and follow up to ensure resolution. ...

Address customer inquiries with precision and empathy, ensuring each interaction leaves a positive impression. · Utilize CRM software to track and manage customer interactions, ensuring timely follow-ups and issue resolutions. · Collaborate with cross-functional teams to escalate ...

Monitor real-time agent activity and queue performance, identifying and addressing immediate issues impacting service levels. · Analyze intraday trends and forecast deviations from planned staffing levels, proactively recommending adjustments to meet service goals. · Generate and ...

AI Agents, Voice & Multimodal Systems · Architect, build, and deploy AI agents, voice assistants, and multimodal AI workflows (text, PDF, images, audio, video). · Design autonomous agents for task execution, orchestration, and decision-making across business operations. · Impleme ...

This is a role for a Real Estate Agent based in Dubai, United Arab Emirates. The Real Estate Agent will represent clients in property sales, leases, and purchases while maintaining a high level of customer service and professionalism. Daily responsibilities include generating lea ...

Key Responsibilities: · Supervise, motivate, and lead a team of call center agents to meet performance goals. · Monitor daily operations, including call quality, productivity, and customer satisfaction. · Conduct regular training sessions and performance reviews to enhance team s ...

Date posted: 4 October 2025 · Pay: 3, AED) - 4, AED) per month · Job description: · Job Title: Travel Agent Representative · Location: Dubai, UAE · Employment Type: Full-Time · Male Only · About Us: · Join Tikram Travel – one of Dubai's fastest-growing travel and visa service com ...

This is a full-time, on-site role located in Dubai for a Real Estate Agent. The Real Estate Agent will be responsible for assisting clients in buying and selling both ready and off-plan properties. Daily tasks include conducting property viewings, providing expert advice to clien ...

Administration Executive (Female) · Dubai, UAE · We are seeking a well-organized, confident, and detail-oriented Female Administration Executive to join our real estate company in Dubai. This role requires someone who is proactive, excellent with coordination, and able to manage ...

The Customer Support Agent is the frontline representative responsible for delivering exceptional service to our online customers. This role ensures smooth customer experience, assistance with crypto and fiat transactions, promotes and upholds trust with clients in diverse market ...

Generate revenue by creating high quality customer appointments and providing customers service standards that exceed customer expectations. · Generate inflow from sales and aftersales repair order (Nissan, Infiniti, Renault, Autotrust and NXT) by delivering quality appointment a ...

Job Purpose · Quality Assessments involve call monitoring activities, evaluation of process adherence, and the analysis and benchmarking of individual, team, and overall performance results and trends against target contact center metrics · . · The incumbent will assess the uni ...

As a Real Estate Agent at The Luxury Real Estate, you will play a key role in helping clients buy, sell, and rent properties. You will be responsible for providing exceptional customer service, conducting market research, and negotiating deals. · Key Responsibilities: · Assist cl ...

We are looking for a proactive and detail-oriented Pricing and Operations Executive to join our team. The ideal candidate will have at least 2 year of relevant experience in the logistics and shipping industry in Dubai. Candidates who can speak Chinese are highly preferred. · Key ...

Monitor and analyze call performance metrics to ensure team meets service level agreements and quality standards. · Provide ongoing coaching and feedback to agents, focusing on areas of improvement and professional development. · Facilitate regular team meetings to communicate up ...

Customer Relationship Management: To visit key existing Customers regularly and involving Superiors as part of CRM, to ensure their retention and to obtain more business from them. · Contributes to team effort by accomplishing related results as needed. · To ensure that Credit Po ...

Shiro Estate is a real estate agency focused on bringing innovation, transparency, and a client-first approach to every transaction. Based in Downtown Dubai, United Arab Emirates, we provide a full range of services across residential, commercial, and investment real estate. · Wi ...