AVP- Contact Centre Operations - Abu Dhabi, Abu Dhabi Emirate

Only for registered members Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

1 month ago

Default job background

Job summary

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career.
A top company in an exciting and dynamic industry.
The role is responsible for managing the day to day operations of assigned contact centre site. Supervising Team Managers to enhance customer service experience and satisfaction by ensuring efficient contact centre operations.
This includes team supervision, budgeting, policy implementation, continuous improvement, reporting,
  • Ensuring team Managers and staff are knowledgeable of the Products, Processes and Systems
  • Ensure all staff are knowledgeable of the rules and procedures of the Centre and that these are enforced consistently and fairly among all staff

Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Get full access

Access all high-level positions and get the job of your dreams.



Similar jobs

  • Only for registered members Abu Dhabi

    Supervise and guide Team Managers to ensure smooth functioning of daily operations.Provide coaching, on-the-job training, and continuous development for team members. · ...

  • Only for registered members Abu Dhabi

    The Contact Centre Operations Manager will oversee daily operations and ensure smooth functioning of the contact centre. · ...

  • Only for registered members Abu Dhabi

    + Supervise and guide Team Managers to ensure smooth functioning of daily operations. · + Provide coaching, on-the-job training, and continuous development for team members. · +.+ Graduate degree in business, management, or related field. · .+ Minimum 5 years experience in a Cont ...

  • Only for registered members Abu Dhabi, Abu Dhabi Emirate

    Organise and supervise the work of assigned team members to ensure efficient operations within an area of activity. · ...

  • Only for registered members Abu Dhabi

    This is a job summary for Contact Centre Operations Manager. The role involves leading and managing contact centre operations to ensure smooth functioning of daily activities. · ...

  • Only for registered members Abu Dhabi, Abu Dhabi Emirate

    Join our growing training centre and play a key role in driving operational excellence. · Oversight of all training site operations to ensure smooth service delivery that meets client expectations and business objectives. · ...

  • Only for registered members Abu Dhabi

    This role will lead one of the most customer-impacting units in the bank, shaping experiences at scale and contributing directly to service excellence goals. · ...

  • Only for registered members Abu Dhabi

    Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner... · ...

  • Only for registered members Abu Dhabi Full time

    Organise supervise work assigned team ensure all work within specific area activity carried efficient manner consistent operating procedures policy Provide on-the-job training constructive feedback assigned team support overall development Promote organisations values ethics all ...

  • Only for registered members Abu Dhabi

    We are seeking an experienced and results-driven Training Centre Operations Manager to oversee and manage the day-to-day operations of our training centres. · This role requires strong leadership, operational planning, compliance management, and customer-focused decision-making w ...

  • Call Centre

    1 week ago

    Only for registered members Abu Dhabi Full time

    Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. · ...

  • Senior Officer

    6 days ago

    General Civil Aviation Authority Abu Dhabi, United Arab Emirates

    +Crisis and Emergency Centre Operations · Support day-to-day operations within the crisis and emergency management centre in line with GCAA policies. · + · +Follow all relevant departmental policies. · ...

  • MCC Engineer

    1 week ago

    Only for registered members Abu Dhabi

    We are seeking a skilled and certified CCTV Engineer with MCC (Monitoring and Control Centre) Certification to join our technical team. The ideal candidate will be responsible for installing, maintaining, and troubleshooting CCTV systems, ensuring full compliance with UAE regulat ...

  • Only for registered members Abu Dhabi, Abu Dhabi Emirate

    We are looking for top talent to lead Project handling of Contact Center by raising IT requirements, design new processes and features within the CRM and IVR channel. · To provide efficient solutions to increase Productivity, First Call Resolution, and increase Net Promoter Score ...

  • Only for registered members Abu Dhabi, Abu Dhabi Emirate

    +Job summary · We are seeking an experienced and driven Lead Mechanical Engineer to join our Global Data Centre Design Team (Mission Critical) ,based in our UAE offices. · ...

  • GHD Abu Dhabi, Abu Dhabi, United Arab Emirates

    We are seeking an experienced and driven Lead Mechanical Engineer to join our Global Data Centre Design Team (Mission Critical), based in our UAE offices. This is a senior leadership position for a technically accomplished engineer with a strong track record in the design and del ...

  • Only for registered members Abu Dhabi, Abu Dhabi Emirate

    +Perform back office tasks such as account maintenance/account opening for Retail, ELITE & GPB (Islamic & Conventional ) segment & SME for Islamic segment /NHL and CCQ data entry etc. · To increase and maintain high quality standards. · +To ensure financial and reputational integ ...

  • Only for registered members Abu Dhabi, Abu Dhabi Emirate

    Our Client is seeking a General Manager to oversee daily operations and financial performance across healthcare facilities in the UAE. · ...

  • Only for registered members Abu Dhabi

    The General Manager will oversee daily operations, financial performance and service delivery across healthcare facilities. · ...

  • Only for registered members Abu Dhabi, Abu Dhabi Emirate

    Oversight of data center facility operation including electrical systems, mechanical systems, capacity planning, project management etc. · ...