AVP- Contact Centre Operations - Abu Dhabi, Abu Dhabi Emirate
1 month ago

Job summary
We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career.A top company in an exciting and dynamic industry.
The role is responsible for managing the day to day operations of assigned contact centre site. Supervising Team Managers to enhance customer service experience and satisfaction by ensuring efficient contact centre operations.
This includes team supervision, budgeting, policy implementation, continuous improvement, reporting,
- Ensuring team Managers and staff are knowledgeable of the Products, Processes and Systems
- Ensure all staff are knowledgeable of the rules and procedures of the Centre and that these are enforced consistently and fairly among all staff
Job description
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