Support Executive Hospitality - Dubai, United Arab Emirates - Talent Pal

Talent Pal

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Job Summary:

We are responsible for providing quality service and support to customers regarding the operations and technical aspects of the hospitality software.

The Technical Support Analyst will provide accurate and efficient communication and management of issues generated from customers and may utilize the help desk ticket system by inputting, updating and closing tickets.

Creating end-user and internal documentation will help other employees in solving problems and navigating the soft-ware.

Attending trade shows or reading trade show magazines will keep employees in this position up to date on current information about computers, systems, and software.

Requirements:

23 years of experience with the hospitality solution provider companies.
Ability to support nontechnical persons with technical issues, and ability to explain computing concepts to users in a clear and easily understood manner.
Previous experience in a customer service environment, preferably with problem resolution and technical background.
Knowledge or experience with database structures, nomenclature and definitions (such as used with MS SQL)

Insurance + Air Ticket (once in two years) + paid leave of one month on completion of 11 months of work.

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Company:Interlink HR Consultancy

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Employment Type:Full Time

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Experience:2 Years

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Job Type:Hospitality, Hotel

This job has been sourced from an external job board.