IT Executive - Dubai, United Arab Emirates - Al Toobi New Enterprises

Al Toobi New Enterprises

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Job Location:
Muscat, Oman

Minimum Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree is a plus).
Minimum of three (3) years of experience working with ERP systems, preferably
Experience in supporting and troubleshooting server and network infrastructure in a corporate setting.
Knowledge of IT security principles, standards, and best practices, with experience in implementing and maintaining security controls.

Roles and Responsibilities:

Collaborate with management to understand business requirements and translate them into ERP system functionalities.
Lead the implementation of new ERP modules or upgrades, including system configuration, maintenance, testing, and training.
Develop and maintain ERP system documentation, including user manuals, training materials, and standard operating procedures.
Provide training sessions to endusers on ERP system functionalities and updates.
Provide ongoing support and troubleshooting for ERP system users, including resolving technical issues and answering user inquiries.
Act as the primary point of contact for all ERPrelated inquiries and concerns, and facilitate effective communication and collaboration between the IT department and other departments.
Coordinate with MYCOM to address technical issues, resolve system errors, implement system enhancements, and customize ERP functionalities based on organizational requirements.
Daily check the backup of all POS and ERP servers.
Participate in crossfunctional teams to support business process improvements and system integrations.
Maintain confidentiality and security of ERP system data and access controls.
Monitor system performance, identify areas for improvement, and recommend and implement solutions to optimize system efficiency.
Assist with hardware and software support for endusers, including troubleshooting issues and installing/updating software.
Responsible for adding and updating new menu items in the Point of Sales all (POS) system.
Installation & configuration of new POS Machine, POS Printer, after testing send to Outlets.
Set up network infrastructure and hardware components during the opening of new stores.
Troubleshoot network issues, including connectivity, performance, and security issues.
Implement and maintain network infrastructure, including routers, switches, firewalls, and VPNs.
Stay updated on ERP system upgrades and industry trends, and remain informed about best practices related to ERP systems. Recommend enhancements or upgrades as needed.