Cluster Commercial Director - United Arab Emirates - IHG

Description

InterContinental Hotel & Residences Abu Dhabi is seeking a highly strategic and results-driven Cluster Commercial Director to lead the commercial strategy across both the hotel and residences. This pivotal role will be responsible for optimizing all revenue-generating departments — including Sales, Marketing, Revenue Management, and Reservations — and driving the property's overall market performance.

The ideal candidate will demonstrate exceptional leadership, analytical strength, and business acumen, with the ability to balance strategic vision and operational execution.

A little taste of your day-to-day:

Every day is different, but you'll mostly do:

Strategic Leadership

• Develop and implement a comprehensive commercial strategy for both the Hotel and Residences to deliver revenue and profitability objectives.
• Ensure all commercial functions operate cohesively under a unified business vision.
• Identify market trends, competitor activities, and emerging opportunities to strengthen market share.
• Provide commercial insights and recommendations to support long-term strategic decision-making.

Revenue & Sales Management

• Drive the Sales strategy across corporate, MICE, leisure, and long-stay segments to achieve and exceed revenue targets.
• Oversee Revenue Management and pricing decisions to ensure optimal business mix and yield.
• Utilize IHG systems and reporting tools to forecast accurately, monitor performance, and implement corrective actions where needed.
• Maintain strong client relationships, ensuring key accounts and partnerships are developed and retained effectively.

Marketing & Communications

• Lead the Marketing and Communications strategy in line with IHG brand standards.
• Maximize brand visibility, reputation, and digital presence in local and international markets.
• Oversee promotional campaigns, public relations, and partnerships to support business objectives.

Team Leadership & Development

• Lead, mentor, and develop a diverse commercial team, creating a culture of accountability, collaboration, and excellence.
• Provide regular coaching, performance reviews, and professional development opportunities.
• Encourage innovation and best practices across commercial functions.

Collaboration & Compliance

• Partner closely with the Cluster General Manager and Finance teams to align commercial plans with the broader business strategy.
• Ensure adherence to IHG policies, brand standards, and compliance requirements.
• Represent the property at industry events, client meetings, and networking forums to enhance business visibility.

What we need from you:

• Bachelor's degree in Business Administration, Marketing, or Hospitality Management; a Master's degree is an advantage.
• Minimum 7 years of progressive commercial leadership experience within a luxury or upper-upscale hotel environment.
• Demonstrated success in developing and executing revenue and sales strategies with measurable results.
• Strong analytical, negotiation, and decision-making skills.
• Excellent communication and stakeholder management abilities.
• In-depth knowledge of digital marketing, pricing, distribution, and revenue optimization.
• Familiarity with IHG systems (Opera PMS, Concerto, Business Intelligence tools) preferred.
• Experience in the Abu Dhabi or GCC market highly desirable.

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you'll become part of our ever-growing global family.