Call Center Agent/customer Service - Dubai, United Arab Emirates - Ontime Group

Ontime Group
Ontime Group
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

JOB CONTEXT & ESSENTIAL FUNCTIONS

  • Determine requirements by working with customers.
  • Answer inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
  • Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintain call center database by entering information.
  • Keep equipment operational by following established procedures; reporting malfunctions.
  • Update job knowledge by participating in educational opportunities.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Contribute in suggesting new initiatives.
  • Maintain safe and clean work area by complying with procedures, rules, and regulations.
  • Contribute to team effort by accomplishing related results as needed.
  • Perform other tasks assigned by Management which does not materially differ from primary function.

EDUCATION & EXPERIENCES

  • Graduate of a bachelor's course or its equivalent
  • 23 years' experience working in customerservice industry
Contact Center work experience preferred but not required


Salary:
AED3, AED3,500.00 per month


Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)
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