Principal Architect, Customer Journeys - Abu Dhabi

We are looking for top talent to accelerate your growth as you help us reach our goals and advance your career in an exciting and dynamic industry. · Architect end-to-end customer journeys that deliver measurable business and experience outcomes. · Act as the key integrator of cu ...

This job is responsible for representing customer journey perspectives in enterprise architecture boards and contributing to the evolution of enterprise architecture practices. · ...

The Principal Architect, Customer Journeys will represent customer journey perspectives in enterprise architecture boards, governance forums, and transformation design reviews. · ...

We are seeking an Arabic-speaking Consultant / Senior Consultant to be based in Abu Dhabi. · ...

The Head of Digital Products will lead the strategy, design, delivery and lifecycle management of the Bank's digital products and channels. · ...

We are seeking an Arabic-speaking Consultant / Senior Consultant to be based in Abu Dhabi, supporting strategic and operational consulting engagements. · Support the development and implementation of business and corporate strategies aligned with client objectives. · Design and a ...

The Chatbot Delivery Manager is responsible for owning the end-to-end delivery, performance, and continuous optimisation of Etihad's customer-facing conversational platforms, with a primary focus on the Chatbot and WhatsApp Business channel. · ...

This is a full-time, on-site role based in Abu Dhabi for a Rental Sales Agent. The Rental Sales Agent will be responsible for assisting customers in securing the appropriate vehicle rental to meet their needs, ...

The IVR Platform Manager will own the end-to-end strategy, · delivery and ongoing optimisation of Etihad's Interactive Voice Response · (IVR) and voice-based self-service platforms.Bachelor's degree in Information Technology, · Digital Transformation, Engineering, Business or a r ...

We're Building a Global Brand in Real Estate · Huspy is one of the leading property technology companies in EMEA. · Project and stakeholder management: collect insights and requirements, scope the solution, align expectations, plan and execute end-to-end. · Map our customers' jou ...

Own and continuously optimise the end-to-end guest journey across Chatbot and WhatsApp channels, identifying drop-offs, failure points, and opportunities to improve guest satisfaction and service resolution. · ...

The Contact Center CX & Governance Officer is responsible for owning and governing the end-to-end Customer Experience (CX) and conduct framework for all customer interactions handled by the outsourced contact center. · Own and maintain the CX governance framework for customer int ...

The Business Analyst / Tester will be responsible for gathering the requirements and ensuring quality assurance during the implementation of Escrow Management System in the Bank. ...

This is a full-time on-site role for a Real Estate Broker based in Abu Dhabi. The Real Estate Broker will be responsible for assisting clients with buying selling and renting properties negotiating transactions and ensuring a seamless process throughout the entire real estate jou ...

We are seeking a highly skilled and forward-thinking professional to join our organization as a Digital Banking and Blockchain Solutions Expert. · ...

We are seeking a highly skilled and experienced Customer Service Training Specialist to elevate the professional development, communication skills, · and service excellence of customer-facing teams operating in Saudi-based customer service environments. · This role plays a critic ...

+Define and maintain product backlogs for agile teams. · +Translate business strategy into execution-ready tasks. · Set product goals and KPIs aligned with circle vision. · ...

· Oversee a complex cross-domain delivery portfolio covering Personal Islamic Private and Business Banking initiatives. · 12+ years of technology leadership experience including 10+ years in program/delivery management. · ...

Define, prioritize and maintain product backlog. Translate business strategy into execution-ready tasks for agile teams. · Accept final product delivery based on achieving defined outcomes. · Refine roadmaps continuously through test-and-learn experimentation. · ...

The CRM Manager will lead the development and execution of Big Ticket's CRM strategy. · ...