Technical Advisor - Dubai - Audemars Piguet

    Audemars Piguet
    Audemars Piguet Dubai

    4 days ago

    د.إ132,000 - د.إ240,000 (AED) per year *
    Description
    Principal mission


    As a Technical Advisor you take a role in the success of the boutique by providing the best customer experience.

    You are accountable for monitoring the service of AP watches. You execute all tasks and activities that are assigned to you within the given time frames.

    You demonstrate strong expertise and autonomy by ensuring the operational functioning within the boutique and supporting the team to grow their technical knowledge on watches.

    Responsibilities

    AP Brand and Watch Industry Proficiency

    • Demonstrate mastery of AP brand fundamentals our rich history and heritage as well as the specificities of our watch collections watch references their main features prices and sales pitches in order to convey the uniqueness of our brand to new and existing clients
    • Stay uptodate on competitors products and industry trends in order to provide valuable insights to clients and guide them in making informed purchasing decisions
    • Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices
    Client Experience

    • Deliver superior client experience by ensuring that our clients feel welcomed and valued
    • Handle complaints effectively and successfully build the appropriate rapport with prospects and clients in contact with the boutique
    • Turn any situation into an opportunity to reinforce the client experience
    • Be aware of own communication style and adapt to each client by employing active listening and fully understanding and capturing their needs desires and motivations
    • Engage with clients through storytelling and emotional connection and take ownership of personal discourse in order to build respectful and loyal client relationships
    • Contribute to maintain stores appearance
    • Participate actively in Customer Relationship Management data collection
    • Complete some sales transactions and advise customers on product information
    • Participate to internal and external events organized by Brand & CRM teams
    Business Performance and Development

    • Provide technical expertise to the Boutique team and help them grow their technical knowledge on watches
    • Provide inspection service and identify reparations
    • Master simple interventions such as but not limited to bracelet changes or adjustments check of waterproofness and accuracy
    • Ensure efficient followup by analyzing daily report synchronized between the boutiques and the CS centers
    • Manage the stock inventory related to repairs
    • Master the different technical and IT applications related to all Aftersales operations (M3 CRM CS Workflow etc)
    • Be knowledgeable in operating equipment related to servicing and repairing watches
    • Understand and practice the tasks of CS Lead/Executive in order to ensure seamless backup when needed
    • Ensure clear and accurate coordination with different stakeholders (CS centers boutiques Local affiliates and HQ team)
    • Work hand in hand with CRM team to handle client care for all the point of sales at the affiliate
    Operational Excellence

    • Stay uptodate and ensure full compliance with AP company policies and internal procedures in regards to IT tools security retail operations administration and data protection regulations
    • Adhere to AP Dress Code and Grooming Guidelines and ensure your behaviors are aligned with the group standards ensuring you are role models in the Luxury industry
    • Work closely with the rest of the team to ensure that all operational tasks are completed on time and to a high standard
    Ensure that all actions transactions and decisions are in line with AP company practices and legal requirements. Work with transparency integrity and respect for people and company property. Take accountability for all your actions.

    Qualifications

    • Minimum of 3 years of experience in a highend Retail environment luxury watchmaking aftersales or technical advisory roles
    • Proven proficiency in operating complex retail management systems and pointofsale software
    • Fluent English language skills are a must Arabic a plus
    • Great sense of initiative
    • Excellent interpersonal and organizational skills
    • Exemplary verbal and written communication
    • Ability to multitask in a fastpaced environment
    • Meticulous attention to detail
    Additional Information

    Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

    Audemars Piguet is an equal opportunity and affirmative action employer.

    Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

    Remote Work

    No

    Employment Type

    Full-time

    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
  • Work in company

    Technical Advisor

    Audemars Piguet

    As a Technical Advisor, you take a role in the success of the boutique by providing the best customer experience. · ...

    Dubai - United Arab Emirates د.إ132,000 - د.إ240,000 (AED) per year

    1 week ago

  • Work in company

    Technical Advisor

    Only for registered members

    Offer technical consultation and advisory support across projects and business functions. · ...

    Dubai

    1 month ago

  • Work in company

    Technical Field Advisor

    Only for registered members

    The Lead TFA will contribute to the management of site activities including planning, organizing, integrating, and monitoring of resources as required to complete the work scope according to contractual requirements. · Manage site activities · Perform on-site installation of syst ...

    Dubai

    1 month ago

  • Work in company

    Technical Field Advisor

    Only for registered members

    The Lead TFA will contribute to the management of site activities including planning, organizing, integrating, and monitoring of resources such as labor, tools and technical assistants as required to complete the work scope according to contractual requirements. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Digital Transformation Advisor/Technical Advisor

    Only for registered members

    The Digital Transformation Advisor will lead the organization's digital strategy by assessing current processes and recommending technology-enabled solutions. · Develop a digital transformation roadmap aligned with business strategy and priorities. · Evaluate current processes an ...

    Dubai

    1 month ago

  • Work in company

    Lead Renewables Technical Advisor

    Only for registered members

    The position is responsible for driving the Renewable - Technical Advisory Center in Dubai to execute jobs for Network countries under Guidance of Technical Center Power & Utilities head. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Cordant Solutions Technical Delivery Advisor

    Only for registered members

    Are you an expert in implementing Saas Solutions? · Would you be interested in joining an industry at a critical point of change? · Join our cutting-edge Technology Team · Baker Hughes is currently hiring a Technical Delivery Lead to join the team. We are looking for an experienc ...

    Dubai, Dubai

    1 week ago

  • Work in company

    Technical Advisor

    Only for registered members

    As a Technical Advisor at Al-Futtaim Automotive, you will deliver expert technical consultation and guidance to Service Advisors during the vehicle intake process. You will interact with customers to validate reported symptoms, conduct observations and road tests, and provide han ...

    Sharjah

    1 month ago

  • Work in company

    Technical Advisor

    Only for registered members

    To deliver expert technical consultation and guidance to Service Advisors during the vehicle intake process, particularly for cases requiring advanced diagnostics. · ...

    Sharjah

    1 month ago

  • Work in company

    Technical Advisor

    Only for registered members

    The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. · As a Technical Advisor, you take a role in the success of the boutique by providing the best customer experience. · Deliver superior client experience by ensuring that our cl ...

    Dubai د.إ132,000 - د.إ240,000 (AED) per year

    1 week ago

  • Work in company

    Technical Advisor

    Only for registered members

    The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. · ...

    Dubai د.إ132,000 - د.إ240,000 (AED) per year Full time

    1 week ago

  • Work in company

    Technical Advisor Ferrari

    Only for registered members

    To provide expert technical know-how on all technical and quality improvement matters to ensure that the technical excellence provide a competitive edge to the company and supports in meeting its commercial objectives · ...

    Dubai Full time

    15 hours ago

  • Work in company

    Global Surge Team Roster: Protection Technical Advisor

    Only for registered members

    The IRC's Global Surge Team (GST) is a roster of esteemed and highly qualified humanitarian professionals who deploy on short notice to non-emergency and emergency contexts to support the IRC's mission. The Protection Technical Advisor will provide technical support in the design ...

    Global Village, Dubai

    2 weeks ago

  • Work in company

    Global Surge Team Roster: Cash Technical Advisor

    Only for registered members

    The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. · ...

    Global Village, Dubai

    1 month ago

  • Work in company

    Technical Advisor BYD

    Only for registered members

    The Technical Advisor will deliver expert technical consultation and guidance to Service Advisors during vehicle intake process. · Understand customer concerns related to advanced diagnostic cases. · Communicate resolution of concerns clearly and effectively. · ...

    Sharjah

    1 month ago

  • Work in company

    Technical Field Advisor

    Only for registered members

    The Lead TFA will contribute to the management of site activities including planning, organizing, integrating, and monitoring of resources such as labor, tools and technical assistants as required to complete the work scope according to contractual requirements. · ...

    Dubai

    1 month ago

  • Work in company

    Lead Renewables Technical Advisor

    Only for registered members

    The purpose of the Lead Renewables Technical Advisor position is to drive the Renewable - Technical Advisory Center in Dubai to execute jobs for Network countries under Guidance of Technical Center Power & Utilities head. The aim is to support and grow the Renewables Technical Ad ...

    Dubai

    1 month ago

  • Work in company

    Lead Renewables Technical Advisor

    Only for registered members

    +The purpose of this position is to drive the Renewable Technical Advisory Center in Dubai to execute jobs for Network countries under Guidance of Technical Center Power & Utilities head. · +Driving jobs for Solar, Wind and BESS potential assessment, · Solar Resources Assessment ...

    Dubai Full time

    1 month ago

  • Work in company

    Lead Renewables Technical Advisor

    Only for registered members

    The Lead Renewables Technical Advisor will drive the Renewable - Technical Advisory Center in Dubai to execute jobs for Network countries under Guidance of Technical Center Power & Utilities head. · ...

    Dubai

    1 month ago

  • Work in company

    Cordant Solutions Technical Delivery Advisor

    Only for registered members

    Cordant Solutions is hiring a Technical Delivery Advisor to join their cutting-edge Technology Team. · We are looking for an experienced SaaS Delivery expert with a background and experience in implementing complex SaaS solutions across enterprise customers. · The technical deliv ...

    Dubai

    1 week ago

  • Work in company

    Technical Advisor – 10 MW Waste Heat Recovery Plant

    Only for registered members

    We are seeking an experienced Technical Advisor to conduct a comprehensive technical due diligence of a 10 MW Waste Heat Recovery plant at a cement facility. ...

    Sharjah Freelance

    2 weeks ago

Jobs
>
Technical advisor
>
Jobs for Technical advisor in Dubai