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    At Your Service Supervisor - Dubai, United Arab Emirates - MARRIOTT International

    MARRIOTT International
    MARRIOTT International Dubai, United Arab Emirates

    1 week ago

    Marriott International background
    Description

    Thorough Knowledge of Hotel Operations:

    • Possess in-depth knowledge of guestrooms, amenities, and features.
    • Provide accurate information on hotel services, rates, and operational hours for all departments.
    • Be familiar with Standard Operating Procedures (SOPs), LSOPs, and emergency procedures.

    Exceptional Customer Service

    • Answer phones courteously and adhere to proper phone answering procedures.
    • Resolve customer complaints promptly and professionally, ensuring guest satisfaction.
    • Promote the hotel, restaurant, lounge, and gift shops to enhance the guest experience.

    Effective Leadership And Team Management

    • Assist in managing daily operations, conducting performance appraisals, and implementing development plans for assigned staff.
    • Ensure coaching and counseling methods align with Marriott International standards.
    • Foster a positive team environment, encourage a proactive attitude, and provide proper handovers for smooth operations.

    Compliance And Security

    • Conduct regular PCI and hospitality audits to maintain compliance with Marriott International standards.
    • Adhere to Marriott Brand standard compliance requirements for all front office sections.
    • Stay security-conscious and report any suspicious activities promptly to the Manager on Duty.

    Information Coordination And Communication

    • Coordinate with colleagues, departments, and immediate superiors for effective communication of operational details.
    • Stay well-informed about daily/weekly/monthly plans, events, promotions, and bookings.
    • Monitor group reservation forecast data and respond to incoming reservation sales opportunities.

    In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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