Guest Experience Manager - Dubai, DU, United Arab Emirates - Palazzo Versace Dubai

    Palazzo Versace Dubai
    Palazzo Versace Dubai Dubai, DU, United Arab Emirates

    19 hours ago

    Description

    Job description

    We are seeking an experienced and service-driven Guest Experience Manager to oversee Guest Relations, Butler Services, and Kids Club operations. This role ensures every guest, adults and families alike, enjoys a seamless, personalized, and memorable stay, reflecting the highest standards of luxury hospitality.

    Key Responsibilities:

    • Lead and manage the Guest Relations, Butler, and Kids Club teams to deliver exceptional and personalized guest experiences.

    • Oversee VIP and long-stay guest arrangements, ensuring preferences and expectations are anticipated and exceeded.

    • Handle guest feedback, complaints, and special requests professionally and efficiently.

    • Monitor guest satisfaction scores and implement service improvement initiatives.

    • Ensure consistent communication across departments to deliver seamless guest journeys.

    • Conduct training sessions and performance reviews to maintain high service standards.

    • Maintain accurate guest profiles and ensure pre-arrival planning is executed flawlessly.

    • Support front-of-house operations and participate in guest engagement events.

    Job requirements

    Requirements:

    • Minimum 2 years' experience as Guest Relations or Guest Experience Manager in a 5-star luxury hotel.

    • Proven leadership and people management skills.

    • Strong understanding of luxury service standards and family-oriented hospitality.

    • Experience overseeing or supporting Kids Club operations is an advantage.

    • Proficiency in Opera PMS and Microsoft Office Suite.

    • Excellent communication skills and fluency in English; additional languages are a plus.

    • Impeccable grooming, proactive attitude, and ability to perform under pressure.

    On-site
    • Dubai, Dubai, United Arab Emirates
    Front Office

    All done

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